Coordinator, Office NonExempt

Lifepoint Health•Solon, OH

12h

About The Position

Your experience matters At Highland Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program – mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... About Us People are our passion and purpose. Highland Springs is a 72 bed hospital located in Highland Hills, OH and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters How you’ll contribute The Office Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff Coordinator oversees the office processes and procedures to ensure quality patient experience. Qualifications and requirements Education: High School Diploma/GED preferred. Certifications: CPR and De-escalation certification required or obtain within 30 days of hire. ESSENTIAL FUNCTIONS: Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use Per the therapist dictation maintains the programming schedule Supports with charge reconciliation and entering as required Supports team with patient group assignments and coordination efforts Provides impeccable customer service to patients, families, referral sources, and stakeholders Supports with vital and UDS capture as needed Completes DCAR reporting in a timely and accurate fashion Supports in organizing and filing paperwork Maintains staff schedules and ensures staffing for the program Monitors and records attendance including tardiness and absences Communicates with treatment team to ensure chart compliance Interfaces with others to ensure completion of physician follow-ups from CPE Manages Family Session Schedules as required by program Work with the business office and the utilization review department to ensure payment for services Preform pre-certifications and concurrent reviews Develop relationships with payer sources Interfaces with UR department to ensure service coverage for patients Maintain a positive working relationship with referral sources, community agencies and organizations Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe Schedules or completes UDS collections, including random screenings Ensures orders are obtained for patients prior to starting services (as applicable) Actively participate in the therapist’s discharge planning needs As directed creates appointments, starts follow up care process and completes interfacing with organizations Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling Conducts appointment reminder calls Collects copays and deductibles as applicable Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc Other responsibility and duties assigned by leadership EEOC Statement: Highland Springs is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Requirements

High School Diploma/GED preferred
CPR and De-escalation certification required or obtain within 30 days of hire

Responsibilities

Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
Per the therapist dictation maintains the programming schedule
Supports with charge reconciliation and entering as required
Supports team with patient group assignments and coordination efforts
Provides impeccable customer service to patients, families, referral sources, and stakeholders
Supports with vital and UDS capture as needed
Completes DCAR reporting in a timely and accurate fashion
Supports in organizing and filing paperwork
Maintains staff schedules and ensures staffing for the program
Monitors and records attendance including tardiness and absences
Communicates with treatment team to ensure chart compliance
Interfaces with others to ensure completion of physician follow-ups from CPE
Manages Family Session Schedules as required by program
Work with the business office and the utilization review department to ensure payment for services
Preform pre-certifications and concurrent reviews
Develop relationships with payer sources
Interfaces with UR department to ensure service coverage for patients
Maintain a positive working relationship with referral sources, community agencies and organizations
Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe
Schedules or completes UDS collections, including random screenings
Ensures orders are obtained for patients prior to starting services (as applicable)
Actively participate in the therapist’s discharge planning needs
As directed creates appointments, starts follow up care process and completes interfacing with organizations
Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
Conducts appointment reminder calls
Collects copays and deductibles as applicable
Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
Other responsibility and duties assigned by leadership

Benefits

Health (Medical, Dental, Vision)
401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume