Coordinator of Student Support Resources (Fixed-Term) - Community Health & Well-Being - Division of Student Affairs

Carnegie Mellon University • Pittsburgh, PA

35d

About The Position

The Coordinator of Student Support Resources is a less than 4 month, fixed-term role, that will assist students in times of need by providing personalized support and assistance that allows students to achieve their full potential as students and campus citizens. This non-clinical position engages with some of the university's most complicated students of concern to create and implement strategies to optimally navigate a wide range of life events that have the potential to affect the pursuit of their educational goals, often by connecting them with specialized resources at the university or in the broader community. The Coordinator will respond to students who either self-present, or who are referred or identified by a community member, and will cultivate a meaningful and supportive relationship with the student during the period of case management, which could be short- or long-term depending on the nature of the concerns. This position will serve as a lead advocate in using a network of key partners on behalf of a student, including medical or mental health resources, academic advisors, faculty, disability resources specialists, financial assistance providers, student organization advisors, and/or family members, among others. While doing so, the Coordinator will employ a highly student-centered approach through advising strategies that preserve and enhance students' sense of agency in relation to decision-making and problem-solving. The Coordinator's caseload will consist primarily of undergraduate and graduate students living off-campus, mirroring similar support functions that the university's housefellows offer to residential students. This is a fixed-term role, less than 4 months, or as business needs require with a start date as soon as possible. While we are open to someone working in a temporary full-time capacity, we would also be open to an outstanding candidate seeking a part-time role. Our ambition is to hire individuals who are prepared and motivated to actively assist students who may be in emotionally-charged or crisis situations in the context of a fast-paced and highly-engaged environment.

Requirements

• Bachelor's degree required; Master's degree in higher education or student affairs administration, social work, counseling, psychology, or a related field preferred
• Minimum of 1-3 years human services and/or relevant experience required, but we encourage applications from hardworking individuals with relevant professional backgrounds
• Strong communication, critical thinking, and collaboration skills are essential for success in the role
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• Successful completion of a pre-employment background check
• Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Nice To Haves

• Master's degree in higher education or student affairs administration, social work, counseling, psychology, or a related field preferred
• Experience working with college and university students, and an understanding of the common developmental issues associated with that population (particularly at a high select university), is preferred

Responsibilities

• Providing walk-in and by-appointment support and assistance for students
• Consultation and advising services for faculty, staff, and others regarding case-specific student issues
• Coordinating case management for acute students-of-concern, including collaboration with a variety of campus partners, including Counseling and Psychological Services and University Health Services clinicians and case managers where appropriate
• Maintaining up-to-date documentation of services, including reports and assessment of divisional work with students
• Intake and triage reports about students of concern that are submitted to the Office of the Dean of Students
• Other duties as assigned

Benefits

• Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions.
• Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.
• Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees