Coordinator of Student Operations and Development

Case Western Reserve University • Cleveland, OH

424d

About The Position

The Coordinator of Student Operations and Development is essential in supporting the Student Centers' mission at Case Western Reserve University. This role focuses on ensuring the smooth day-to-day operations of non-athletic Division of Student Affairs programming spaces, managing a workforce of student employees, and providing support for building and event operations. The position emphasizes leadership, operational excellence, and fostering a welcoming environment for the campus community.

Requirements

• Bachelor's degree and 1 year of experience in facility operations or customer service required, preferably in a higher education or community facility setting OR High School education and 5 years of experience required.
• Strong interpersonal skills to communicate effectively with diverse individuals.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Proven leadership and management abilities.
• Ability to work independently and collaboratively in a team environment.
• Quick learner with adaptability to changing priorities and workloads.
• Strong problem-solving skills with good judgment.
• Technical proficiency with sound and AV equipment preferred.
• Proficiency in Microsoft Office and Google Suite.

Nice To Haves

• Experience with sound equipment and AV systems.
• Demonstrated history of successful support and advocacy for students.

Responsibilities

• Lead the recruitment, hiring, onboarding, and training of approximately 40 student employees.
• Manage student schedules and ensure appropriate coverage to meet operational needs.
• Serve as the primary point of contact for student employees during evening shifts.
• Approve student timecards and oversee payroll processes.
• Manage the budget and allocation of resources for student employee supplies and training materials.
• Oversee student employees' contributions to maintaining facility cleanliness and safety.
• Utilize a task management system to assign and monitor daily tasks.
• Lead the design and implementation of training programs for student employees.
• Facilitate regular student staff meetings to promote communication and alignment with operational priorities.
• Track upcoming events and confirm proper space preparation for scheduled activities.
• Conduct daily and evening walkthroughs of assigned spaces to monitor safety and cleanliness.
• Provide on-site management during evening events and address concerns in real time.
• Assist with inventory management and organization of student staff uniforms and event equipment.
• Collaborate with the engagement team to promote student employee operations and recognition initiatives.
• Engage in personal and professional development opportunities.

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED