Coordinator, Military & Veteran Services (2 Vacancies)

University of Houston • Houston, TX

395d

About The Position

The Coordinator, Military & Veteran Services plays a crucial role in supporting the veteran certification process and the daily operations of the office. This position is dedicated to providing comprehensive support to veterans and military-connected students and their families, ensuring they have the resources needed for academic and professional success. The Coordinator also conducts research on best practices and compliance with veteran affairs regulations.

Requirements

• Bachelor's degree.
• Experience working in higher education.
• Experience supporting Military and Veteran communities.
• Experience with VA Enrollment Manager.
• Certification as a Certifying Official from the VA within one month of hire date.
• Knowledge of military environment and culture.
• Knowledge of VA education benefits and resources.
• Knowledge of Microsoft Suite, Enrollment Manager, PeopleSoft/Campus Solutions.
• Strong oral and written communication skills including organizational skills.
• Ability to establish and maintain inter-departmental relationships with all Student Services and Instructional programs.
• Ability to learn and follow complex procedures and detailed policies.
• Ability to work under pressure and meet deadlines.
• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds.
• Ability to provide technical assistance to management, research investigators, and staff regarding VA education benefits process.

Nice To Haves

• Experience with PeopleSoft/Campus Solutions.

Responsibilities

• Serves as a School Certifying Official (SCO) maintaining compliance with Veteran Affairs (VA).
• Certifies student eligibility for VA educational benefits in accordance with VA regulations and university policies.
• Maintains accurate and up-to-date student records related to VA benefits.
• Provides comprehensive advising and support to student veterans regarding VA benefits and enrollment processes.
• Develops and maintains strong working relationships with VA regional offices and other relevant agencies.
• Conducts outreach and educational programs for students, faculty, and staff regarding VA benefits.
• Stays informed about changes in VA regulations and policies.
• Prepares and submits required VA reports and documentation.
• Represents the department as needed for registration support, orientation, workshops, and seminars.
• Serves on divisional and university-wide committees and advisory boards.
• Supports evening and weekend programs as needed.
• Attends and participates in professional development opportunities to enhance knowledge and skills.
• Provides exceptional customer service to student veterans, faculty, and staff.
• Collaborates with campus departments to develop and implement leadership development and career readiness programs and initiatives.
• Performs related duties as assigned.

Benefits

• Salary commensurate with education and experience.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree