Coordinator, Member Engagement Service
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About The Position
As part of the Signify Health's Member Engagement team, our Customer Service Team will act as a liaison between the Member Engagement team, health plan and affiliates, health plan members, and physician practices across the country. Customer Service Coordinators help improve the overall member and clinician experience. Primary areas of focus include: Outbound calls to members and medical facilities, scheduling Primary Care Physician (PCP) appointments, and interacting with members, clinicians, and doctor's offices. In this role, you will speak to both members of various Medicare Advantage and Medicaid health plans and healthcare providers nationwide, in addition to health plan employees as needed. Primarily by phone, this role will be multi-faceted and even include coordinating medical appointments between health plan members and physicians' offices, tracking that data, and assisting the Member Engagement team to meet department goals for productivity, quality, and customer service. Data management, quality customer service, and providing feedback on areas for improvement are all critical to the success of this department. This role will report to a Member Engagement Customer Service Manager.
