Coordinator, Mailroom and Facilities

Universal Music Group•Los Angeles, CA

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Coordinator, Mailroom and Facilities Department: Administrative Services How We LEAD: The Mailroom & Facilities Coordinator is responsible for supporting daily mailroom operations and providing general facilities coordination to ensure the efficient functioning of the workplace. This role reports directly to the Sr. Director, Administrative Services and serves as a key resource for office services, shipping and receiving, workplace logistics, and facilities support. The position requires a proactive, customer-service-oriented individual who can manage multiple priorities in a fast-paced environment. How You'll CREATE: Key Responsibilities – Mailroom Operations Sort, distribute, and process incoming and outgoing mail and packages, including deliveries from centralized mailroom location. Coordinate courier services, shipping requests, and package tracking using systems such as UPS WorldShip or similar platforms. Research and resolve unidentified or misdirected mail and packages. Maintain shipping supplies, postage inventory, and mailroom organization. Coordinate scheduled pickups, deliveries, and archive/file storage requests. Coordinate equipment return for offboarding employees Key Responsibilities – Facilities & Office Support Support day-to-day facilities operations including maintenance service requests, building issues (temperature control, lighting, repairs), freight coordination, engineering support. Stock Pantries, clean and maintain coffee machines. Maintain conference rooms, kitchens, and common areas to ensure spaces are clean, organized, and operational. Assist with office moves, furniture requests, and general workplace logistics. Coordinate IT and AV support for meetings and events as needed. Order and maintain inventory of facilities and office supplies including boxes, packing materials, and general workplace items. Maintain a visible facilities presence and respond to employee requests in a timely manner. Additional Support Assist with facilities and office services support at additional company locations, including Woodland Hills and Santa Monica offices, as business needs require. Provide general administrative support such as copying, filing, and tracking service requests. Perform other duties and special projects as assigned. Bring Your VIBE: Qualifications High School diploma or equivalent required. Valid driver’s license with reliable transportation and adequate auto insurance. Ability to travel occasionally between multiple office locations. Experience with UPS WorldShip or similar shipping systems preferred. Skills & Competencies Strong organizational and multitasking abilities. Excellent follow-through and problem-solving skills. Strong customer service and interpersonal skills. Excellent written and verbal communication. Self-starter with proactive mindset. Ability to work independently and as part of a team. Physical Requirements Ability to lift and move packages and office materials up to 40 lbs. Ability to push carts, move boxes, and perform physical tasks associated with mailroom and facilities operations. Ability to stand and walk for extended periods throughout the workday.

Requirements

High School diploma or equivalent required.
Valid driver’s license with reliable transportation and adequate auto insurance.
Ability to travel occasionally between multiple office locations.
Strong organizational and multitasking abilities.
Excellent follow-through and problem-solving skills.
Strong customer service and interpersonal skills.
Excellent written and verbal communication.
Self-starter with proactive mindset.
Ability to work independently and as part of a team.
Ability to lift and move packages and office materials up to 40 lbs.
Ability to push carts, move boxes, and perform physical tasks associated with mailroom and facilities operations.
Ability to stand and walk for extended periods throughout the workday.

Nice To Haves

Experience with UPS WorldShip or similar shipping systems preferred.

Responsibilities

Sort, distribute, and process incoming and outgoing mail and packages, including deliveries from centralized mailroom location.
Coordinate courier services, shipping requests, and package tracking using systems such as UPS WorldShip or similar platforms.
Research and resolve unidentified or misdirected mail and packages.
Maintain shipping supplies, postage inventory, and mailroom organization.
Coordinate scheduled pickups, deliveries, and archive/file storage requests.
Coordinate equipment return for offboarding employees
Support day-to-day facilities operations including maintenance service requests, building issues (temperature control, lighting, repairs), freight coordination, engineering support.
Stock Pantries, clean and maintain coffee machines.
Maintain conference rooms, kitchens, and common areas to ensure spaces are clean, organized, and operational.
Assist with office moves, furniture requests, and general workplace logistics.
Coordinate IT and AV support for meetings and events as needed.
Order and maintain inventory of facilities and office supplies including boxes, packing materials, and general workplace items.
Maintain a visible facilities presence and respond to employee requests in a timely manner.
Assist with facilities and office services support at additional company locations, including Woodland Hills and Santa Monica offices, as business needs require.
Provide general administrative support such as copying, filing, and tracking service requests.
Perform other duties and special projects as assigned.

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent