Coordinator, Land Transportation (1st Shift) - Farmington Hills MI

APL Logistics • Farmington Hills, MI

5d • Hybrid

About The Position

OVERVIEW: Responsible for coordinating the daily transport activities for the assigned scope in a safe and efficient manner and the adoption of technological devices where necessary to aid in completing the responsibilities assigned. Ensure all customers' requirements are completed and meet their satisfaction level as per SLAs and KPIs. The Coordinator will collaborate closely with customers, carriers, and internal groups, ensuring compliance with logistics requirements are met in order to achieve high operations and customer service excellence. This role may require extended availability to take emergency calls on some evenings, nights, and weekends.

Requirements

• General Experience Sound experience and understanding of straightforward procedures or systems (Preferred 2 years)

Nice To Haves

• Preferred experience in the transportation industry with a background in dispatch or customer service

Responsibilities

• Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction
• Review shipments to determine appropriate transportation mode to meet the customers shipping and delivery requirements, select the most cost effective and service reliable carrier
• Timely and accurate entry of events troubleshooting any issue that arises
• Complete daily logs and trackers
• Provide out of office availability to assist emergency calls on some evenings, nights, and weekend.
• Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary
• Respond to customer inquiries with detailed updates by email and phone

Benefits

• PTO
• 6 days sick time
• 8 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees