Coordinator, iSOC (Security) - Part Time (5:30PM-9:30PM)

Interface Systems • Plano, TX

2d • $20 • Onsite

About The Position

As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions. What's in it for you? Flexible Schedule options Part time schedule options available Monday through Sunday: 5PM-9PM You must be able to work a minimum of 8 hours per week at a maximum of 24 hours per week with weekend availability. Bilingual-Spanish employees earn an additional $1.00/hr. Uncapped employee referral bonuses Paid Training! This is an In-Office hourly position with starting pay at $20.00/hr. Please note favorable results on a pre-employment drug screening and background check are required. Responsibilities The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.

Requirements

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• Interface offered learning courses may be necessary when pursuing further certification(s)
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Flexible Schedule options
• Part time schedule options available Monday through Sunday: 5PM-9PM
• You must be able to work a minimum of 8 hours per week at a maximum of 24 hours per week with weekend availability.
• Bilingual-Spanish employees earn an additional $1.00/hr.
• Uncapped employee referral bonuses
• Paid Training!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED