Coordinator, Inbound Transportation

Ross Stores • Fort Mill, SC

72d

About The Position

The inbound domestic transportation coordinator is responsible for providing support for all domestic inbound transportation activities. This role involves various essential functions including the application of Accessorial charges to shipments in TMS, scheduling, tracking, and tracing of orders. The coordinator will enter and verify vendor routing requests, archive orders, and review them in RDM. Additionally, they will schedule live unload appointments at all distribution centers, investigate and resolve issues related to the domestic movement of freight, and provide support to inbound planners as needed. The coordinator may also serve as a point of contact for pending operational items on the 'Freight Payment Issues Log' and is responsible for system entry of approved accessorial charges on shipments within TMS. Monitoring the Ross-Ship-Cost email box for accessorial entry requests, carrier invoices, and approval notifications is also part of the role. Providing superior customer service to vendors, carriers, and distribution centers is crucial, as well as assisting with any projects requested by the Inbound International and Domestic Supervisor(s) and Manager.

Requirements

• Bachelor's degree or related professional work experience.
• 2+ years of transportation operations/staff experience with knowledge of carrier logistics preferred.
• Proficient in Microsoft Word, Excel, and Access.
• Strong self-motivation and ability to work aggressively to complete projects.
• 2 - 4 years of experience in a customer service role preferred.
• Transportation experience within the retail industry preferred.
• Transportation Freight Pay & Accessorial charge experience a plus.

Responsibilities

• Provide support to the inbound group in all areas of inbound transportation.
• Apply Accessorial charges to shipments in TMS.
• Schedule, track, and trace orders.
• Enter and verify vendor routing requests and archive orders.
• Schedule live unload appointments at all distribution centers.
• Investigate and resolve issues related to domestic movement of freight.
• Serve as point of contact for pending operational items on 'Freight Payment Issues Log'.
• Monitor Ross-Ship-Cost email box for accessorial entry requests, carrier invoices, and approval notifications.
• Provide superior level of customer service to vendors, carriers, and distribution centers.
• Assist with any projects requested by the Inbound International and Domestic Supervisor(s) and Manager.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree