Coordinator, Inbound Transportation

Ross Stores • Fort Mill, SC

75d

About The Position

The inbound domestic transportation coordinator is responsible for providing support for all domestic inbound transportation activities. This role involves various essential functions including scheduling, tracking, and tracing of orders, as well as providing superior customer service to vendors, carriers, and distribution centers. The coordinator will also assist with projects requested by the Inbound International and Domestic Supervisor(s) and Manager.

Requirements

• Bachelor's degree, or related professional work experience.
• 2+ years of transportation operations/staff experience with knowledge of carrier logistics preferred.
• Proficient in Microsoft Word, Excel and Access is required.
• Strong self-motivation and the ability to work aggressively to complete projects.
• 2 - 4 years of experience in a customer service role preferred.
• Transportation experience within the retail industry preferred.
• Transportation Freight Pay & Accessorial charge experience a plus.

Responsibilities

• Provide support to the inbound group in all areas of inbound transportation, including application of Accessorial charges to shipments in TMS.
• Schedule live unload appointments at all DC's.
• Investigate and resolve issues related to domestic movement of freight.
• Serve as point of contact for pending operational items on 'Freight Payment Issues Log'.
• Monitor Ross-Ship-Cost email box for accessorial entry requests, carrier invoices, & approval notifications.
• Provide superior level of customer service to vendors, carriers and DC's.
• Support customer service to multiple divisions of Ross to resolve any transportation-related issues.
• Assist with any projects requested by the Inbound International and Domestic Supervisor(s) and Manager.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees