Coordinator II - Regional Women's Services & Pediatrics (RWSP) Administration

University of Texas Medical Branch-posted 2 months ago
Full-time
Galveston, TX
5,001-10,000 employees
Educational Services
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The UTMB Health Regional Women's Services and Pediatrics program is seeking a compassionate and proactive Patient Navigator to support pregnant and recently pregnant women in accessing timely, coordinated care across our clinics. The Patient Navigator will manage activities for a project or program, serving as a primary point of contact for patients and providing direct verbal communication and guidance throughout their care journey.

  • Serve as a primary point of contact for patients, providing direct verbal communication and guidance throughout their care journey.
  • Assist with scheduling, referrals, and overcoming barriers to care.
  • Build trusting relationships with patients through strong interpersonal skills and cultural sensitivity.
  • Travel between clinic locations as needed to provide in-person support.
  • Coordinate resources through interdisciplinary collaboration to achieve optimal patient outcomes.
  • Serve as an educator and clinical resource for patients and their families.
  • Undergo approximately one month of training at UTMB Galveston & complete required internal certification.
  • Confirm patient vaccination status and determine eligibility.
  • Counsel patients about the importance and safety of the HPV vaccination.
  • Determine eligibility for the federal Vaccines for Children Program and Medicaid; instruct families on this benefit.
  • Collect contact information for patients and close acquaintances.
  • Administer vaccinations safely and properly as assigned.
  • Help to obtain and store vaginal swabs.
  • Arrange transport to Galveston for specimens.
  • Accurately document/communicate interventions and measurements in patient clinic record.
  • Check clinic records to update contact information as needed.
  • Set up phone and text reminders for patients in their preferred language.
  • Build Hospital Account Record (HAR) for every follow-up appointment.
  • Schedule/reschedule appointments as needed.
  • Personally call patients to reschedule appointments; send letters when patients cannot be reached.
  • Maintain accurate records of all patients approached and number of vaccines received.
  • Collect high-quality data using patient enrollment forms and EMR systems.
  • Work with clinic personnel to display materials on HPV vaccination in the waiting rooms.
  • Staff outreach events to promote the project and bring greater awareness of the HPV vaccine to the community.
  • Attend all educational sessions and maintain sign-in sheets to track attendance.
  • Assist with pre and post testing of educational sessions.
  • Monitor CDC information to ensure patient education materials are current.
  • Attend weekly team meetings.
  • Perform other duties as assigned.
  • Associate's degree or equivalent.
  • 3 years related experience.
  • Experience in patient advocacy, case management, or social work.
  • Fluency in Spanish strongly preferred.
  • Excellent communication and organizational skills.
  • Ability to work independently and collaboratively in a fast-paced healthcare environment.
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