Coordinator, Guest Services (Volcano Bay)

Universal Studios • Orlando, FL

280d

About The Position

Be a part of Universal's Volcano Bay water theme park - an all-new adventure-drenched park filled with both thrills and relaxing indulgence. It's like working in a South Seas beachside paradise without ever leaving Orlando! Guest Services Coordinators are responsible for helping Guests enjoy their stay at our resort through: setting expectations and troubleshooting and resolving Guest situations. Coordinators provide exemplary Guest Service while maintaining quality and a positive atmosphere. Duties include, but are not limited to, satisfying Guests needs and maintaining constant surveillance of cash drawers and other company assets.

Requirements

• Strong communication skills
• Ability to handle sensitive guest situations
• Experience in customer service
• Ability to work in a fast-paced environment

Nice To Haves

• Experience in a theme park or resort environment
• Bilingual skills

Responsibilities

• Resolves and eases sensitive guest situations on an individual basis through personal interaction.
• Asks exploratory questions to identify and document the concerns, needs and expectations of guests.
• Fully investigates issues such as long queues, crowd control, inclement weather, employee interactions, height restrictions, property damage, and inoperable attractions.
• Communicates the appropriate accommodations to guests.

Benefits

• Flexible scheduling
• Employee discounts
• Opportunities for advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Motion Picture and Sound Recording Industries
• Education Level: No Education Listed