Coordinator Group Reservations Regional - Full Time ( Tropicana Atlantic City )
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About The Position
The Coordinator Group Reservations Regional is responsible for the accurate data entry of reservations for room blocks and groups, including managing changes and cancellations. This role involves creating detailed files for each group, which include types of rooms, room lists, preferences, and verification of billing with Hotel Credit. The coordinator is also tasked with processing advance deposits, refunds, and forfeits, ensuring that all financial transactions are meticulously documented in group files. Additionally, the position may require the preparation of proposals and contracts, as well as the distribution of group information to the appropriate departments within the organization. In this role, the coordinator assists with billing corrections related to Group Masters and Group Reservations, processes control sheets, and handles special events and entertainment room requests. Customer satisfaction is a priority, and the coordinator may assist in the rack area when necessary. The position also includes responsibilities for ordering supplies and contacting facilities for maintenance when required. The coordinator is expected to complete special assignments as requested, demonstrating flexibility and adaptability in a fast-paced environment. The work environment is diverse and deadline-driven, requiring the ability to manage multiple projects simultaneously while prioritizing tasks to accommodate last-minute requests and changes. Excellent communication and customer service skills are essential, along with the ability to operate a computer and perform basic math calculations. A high school diploma or equivalent is preferred, along with prior relevant experience, including familiarity with LMS systems.
