Cano Health-posted 18 days ago
Full-time • Entry Level
Miami Lakes, FL
1,001-5,000 employees
Ambulatory Health Care Services

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

  • Patient Intake and Onboarding
  • Scheduling and Visit Management
  • Data Accuracy & System Proficiency
  • Insurance and Financial Transactions
  • Outbound Communications and Follow-up
  • Phone Operations
  • Supports operations, patient/client experience, and communication at the center level.
  • Keep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary
  • Complete other duties at the discretion of management
  • High School Diploma or equivalent required.
  • Minimum of one (1) year experience in a healthcare or medical office setting.
  • Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
  • Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.
  • Strong communication and customer service skills.
  • Detail-oriented with a commitment to data accuracy.
  • Ability to multitask in a fast-paced clinical environment.
  • Technical proficiency in all required systems and software tools.
  • BLS Certification, be able to respond to medical emergencies (Preferred)
  • Training in gait support, proper lifting techniques, and ADA compliance.
  • Electronic Medical Records (EMR) system (e.g., eCW) - Superuser level.
  • Call Center Communications system - (Ring Central)
  • Transportation scheduling software (e.g., TripMaster).
  • Oracle (Expenses).
  • Health Plan, Specialist, and Diagnostic Center Portals.
  • HR platform (e.g., Workday).
  • Availity and other insurance/eligibility portals.
  • Alarm and security monitoring systems.
  • Bilingual (English and Spanish) preferred.
  • Cano.Net ticketing system.
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