Coordinator, Front Desk

Cano Health-posted 12 months ago
Full-time • Entry Level
North Miami, FL
1,001-5,000 employees
Ambulatory Health Care Services
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The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This role is essential in creating a welcoming environment for patients and ensuring smooth operations at the front desk.

  • Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
  • Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.
  • Handle incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.
  • Clearly communicate information to our patients, visitors and staff.
  • Verify patient insurance via phone or website and collect any necessary payment for services.
  • Update patient EHR as needed.
  • Help organize and maintain office common areas.
  • Maintain supply inventory and alert manager when supply is low.
  • Aid patients as needed.
  • Send correspondence via email, fax, USPS or FedEx.
  • Perform any other duties as assigned by supervisor.
  • High School Diploma or equivalent.
  • At least one (1) year of experience in a medical facility.
  • Working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.
  • Skill in operating phones, personal computer, software and other IT systems.
  • Skill in oral communication.
  • Ability to work in a fast paced environment.
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Ability to pay close attention to detail and to ensure accuracy of reports and data.
  • Fluent in English and Spanish.
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