Coordinator, Financial Counseling

Cardinal Health

83d • $21 - $26

About The Position

What Financial Assistance Counseling (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Financial assistance counselors guide patients through their healthcare financial obligations. The Financial Counselor is dedicated to the follow-through of guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients.

Requirements

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Ability to work a flexible schedule as necessary
• 2 years’ experience in medical office, working with medical insurance, coding and financial matters or pharmacy technician preferred
• Minimum of 1-year Financial Counseling and/or budget/credit analysis and counseling experience preferred
• Working knowledge of medical terminology as well as ICD-9 and CPT codes
• Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within established guidelines of the center
• Strong competency of Microsoft Word, Power point and Excel
• Associates Degree or an equivalent combination of education and experience

Responsibilities

• Complete daily financial counseling workflow included but not limited to: Running Daily Schedules for consults, new/added procedures
• Completing VOB and cost estimates
• Collect on all time-of-service payments for patient responsibility
• Applying for financial assistance
• Applying for Medicaid/Medi-Cal
• Coordinate with Early out collections partner for payment plan and payment financing options
• Responsible for monitoring and collecting on all outstanding patient balances owed
• Complete Applications for assistance and patient assistance programs based on clinic need
• Apply and track all financial assistance applications in assist point
• Ensure maximized assistance gained for all patients based on coverage needs
• Coordinate educational calls with all patients to ensure financial literacy of their insurance and assistance options available according to their individual needs and eligibility
• Conduct campaigns for patient education specific to open enrollment opportunities
• Initiate and track all charity care applications according to ION policy
• Work closely with other Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process
• Maintain month Key performance indicators establish both individually and in team setting
• Deliver monthly KPI’s to manager on time for prior month
• Regular attendance and punctuality

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees