Coordinator, Financial Counseling
About The Position
About Navista We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence. What Financial Assistance Counseling (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Financial assistance counselors guide patients through their healthcare financial obligations.
Requirements
- 1-3 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred.
- Strong knowledge of insurance claim processing and denial management preferred.
- Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred.
- Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Detail-oriented with strong analytical and problem-solving skills
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Responsibilities
- Complete daily financial counseling workflow included but not limited to: Running Daily Schedules for consults and new/added procedures.
- Completing VOB and cost estimates.
- Collect on all time-of-service payments for patient responsibility
- Applying for financial assistance.
- Applying for Medicaid/Medi-Cal.
- Coordinate with early out collections partner for payment plan and payment financing options.
- Responsible for monitoring and collecting on all outstanding patient balances owed.
- Complete Applications for assistance and patient assistance programs based on clinic need.
- Apply and track all financial assistance applications in assist point.
- Ensure maximized assistance gained for all patients based on coverage needs.
- Coordinate educational calls with all patients to ensure financial literacy of their insurance and assistance options available according to their individual needs and eligibility.
- Conduct campaigns for patient education specific to open enrollment opportunities
- Initiate and track all charity care applications
- Work closely with other Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
- Maintain month key performance indicators (KPIs) established both individually and in team setting.
- Deliver monthly KPI’s to manager on time for prior month.
- Regular attendance and punctuality.
Benefits
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
