Coordinator, Events & Member Engagement

Napeo - The National Association Of Professional Employer Organizations • Alexandria, VA

253d • Hybrid

About The Position

The Coordinator, Events & Member Engagement will support NAPEO's strategic plan by providing essential customer service in the events, education and membership areas to members and prospects, providing essential support to NAPEO's educational events, member engagement and aiding in customer support functions across the board for all membership projects, events, sponsors, and exhibitors. NAPEO is a hybrid work environment with in-office days Tuesday, Wednesday and Thursday.

Requirements

• Excellent written and verbal communication skills.
• Solid customer service philosophy and attention to detail.
• Ability to prioritize multiple projects, work in a fast-paced environment, and meet deadlines.
• Interpersonal skills to work effectively with colleagues and members.
• A high degree of responsibility, initiative and professionalism.
• Proficiency with Microsoft Office products, including Word, Outlook, and Excel.
• Bachelor's degree.
• Experience with association membership database and writing queries a plus.
• One to two years' experience in association event or membership support preferred.

Responsibilities

• Provide essential support to events team by coordinating communications, rooming lists, coding of conference invoices, and other duties, as assigned.
• Be the lead staff with outsourced registration vendor for events where onsite badge printing is outsourced.
• Lead registration staff member onsite for all events that have a registration desk with support from events and membership team.
• Meet member needs onsite of participants with the highest level of customer service.
• In coordination with the Office Manager, prepare and ship materials for conferences and seminars.
• Inventory contents and track number of boxes shipped and received by facility.
• Work with events team to collect, organize, collate, print, and ship proceedings and other printed materials for all in-person events.
• Staff and lead for sourcing, maintaining and implementation of mobile app for conferences.
• Update the events pages of the website, as requested.
• Provide support on virtual events, including customer service and as needed, implementation using systems provided by third party provider.
• Prepare online evaluation forms for events and compile resulting responses.
• Be point of contact for guest room management for all events to include tracking rooming lists, cross-referencing registration lists to rooming lists and contacting those attendees that may need to register or reserve a room.
• Support Annual Conference Planning Committee and other programming committees and call for papers process.
• Be primary point of contact to NAPEO Leadership for board of directors' meetings logistics and RSVPs.
• Support Director, Member Engagement on quarterly Board Book (online) production.
• Support Manager, Member Engagement on Board of Directors Nominations process.
• Serve as primary customer contact for existing and potential members on member engagement, events and education related matters.
• Address phone and email inquiries regarding NAPEO membership, conferences and services.
• Primary lead on responding to [email protected] and [email protected] email inboxes.
• Backup for Office Manager on answering the main NAPEO phone number.
• Respond to member requests in a timely fashion.
• Coordinate and own resolution of issues or concerns.
• Develop standard responses to facilitate email and phone response to frequent requests.
• Escalate issues to appropriate supervisory team member in instances where needed.
• Primary point of contact for changes in member database.
• Order and/or track and execute sponsorship deliverables for all events.
• Coordinate sponsor materials onsite for all events.
• Provide support on member engagement activities, including member visits by staff.
• Assist with the compilation of data to support measuring or qualifying membership engagement.
• Assist with member company recognition efforts.
• Update the membership pages of the website, as requested.
• Assist in monitoring the NAPEO Forum on a daily basis.
• Assist with association A/R by sending reminders to companies with balances due & processing payments.
• Assist with invoicing for membership and medallion partner accounts.
• Serve as a backup for month-end and year-end closing processes.
• Maintain full knowledge of NAPEO strategic plan and current Association programs, services, publications, and membership benefits.
• Educate NAPEO staff on events and education promotions and services.
• Identify and maintain favorable working relationships with Executive Committee, Board of Directors, Leadership Council chairs, committee chairs, staff and service providers.
• Support the overall goals and objectives of the Association Strategic Plan through additional responsibilities.

Benefits

• Hybrid work environment with in-office days Tuesday, Wednesday and Thursday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree