Coordinator, Donor Services

Lyric Opera of Chicago•Chicago, IL

4d•$40,000 - $43,000•Hybrid

About The Position

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. We are searching for a collaborative and data passionate Coordinator, Donor Services responsible for accurate and timely processing of the Development department revenue transactions, administration, and contribution acknowledgments.

Requirements

Bachelor’s Degree from an accredited college or university or equivalent experience.
Prior experience working with Tessitura or a similar contribution management software.
Outstanding written and verbal communication skills.
Scrupulous attention to detail and strong mathematical aptitude.
Working knowledge of and comfort working with Microsoft and Google Apps suite of products.

Responsibilities

Accurately enter donor contributions in a timely manner. Review and post daily Batch Reports for our Finance team and daily Contribution Reports for our Development team.
Prepare, print, and deliver acknowledgment letters for each contribution, providing our donors with important tax information.
Properly file and maintain documentation for all contributions to ensure that documents are easily accessible for our annual audit.
Provide superior customer service to donors by phone, serving their needs in contributing and/or obtaining acknowledgments for their tax records.
Ensure that donor records are updated and cleaned up throughout the year, including routine maintenance and ad hoc data hygiene projects.
Respond to Development staff reporting inquiries regarding patron gift history.
Attend and assist with department events and donor experiences. This may require you to occasionally work outside of normal business hours.
As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time.