Coordinator, Digital Strategy & Label Engagement

Universal Music•Santa Monica, CA

1d•Onsite

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How We LEAD: Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. We’re looking for a highly organized, proactive, and detail-oriented individual to join our team as Coordinator, Digital Strategy & Label Engagement. This role will support both the SVP of Digital Strategy & Business Development and the SVP of eCommerce & Artist Services (Interscope Capitol) in managing day-to-day operations, executing digital initiatives, and helping deliver best-in-class fan experiences across UMG’s eCommerce and CRM verticals. You’ll work closely with internal teams across Famehouse, Bravado, and UMG labels to drive meaningful fan engagement through data-driven strategy, storytelling, and execution. How You’ll CREATE: Support both SVPs in daily operations, including schedule management, meeting coordination, and preparation of materials and follow-ups. Manage administrative tasks such as processing invoices, expense reports, and travel bookings. Gather, organize, and liaise with cross-functional teams including Store Management, Site Experience, CRM, and Technology to ensure key initiatives and deliverables are executed on time. Conduct QA checks on artist and label webstores to ensure seamless user experience, accurate merchandising, and functional site operations. Assist in research and insights gathering to inform digital strategies, partnership opportunities, and emerging trends in eCommerce and fan engagement. Build and design presentations (in Keynote and Google Slides) for executive updates, performance recaps, and partner communications. Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce. Support project timelines and documentation for cross-departmental initiatives, ensuring all stakeholders are aligned. Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives. General administrative support including scheduling, document management, and coordination of interdepartmental meetings.

Requirements

1-2+ years of relevant work experience in digital marketing, eCommerce, or fan engagement — ideally within music, entertainment, or tech.
Strong interest in the intersection of music, fandom, and digital innovation.
Exceptional organizational skills and meticulous attention to detail — you never let things fall through the cracks.
Excellent written and verbal communication, with the ability to interface effectively with multiple stakeholders.
Proactive self-starter who anticipates needs, stays ahead of deadlines, and thrives in a fast-paced environment.
Confident juggling multiple projects, priorities, and timelines simultaneously.
Advanced proficiency in Google Workspace, Microsoft Office, Keynote, Excel, and Google Sheets.

Nice To Haves

Experience with Monday.com and Shopify preferred.
Familiarity with CRM tools or fan engagement platforms is a plus.
Based in Los Angeles , with in-office presence expected.

Responsibilities

Support both SVPs in daily operations, including schedule management, meeting coordination, and preparation of materials and follow-ups.
Manage administrative tasks such as processing invoices, expense reports, and travel bookings.
Gather, organize, and liaise with cross-functional teams including Store Management, Site Experience, CRM, and Technology to ensure key initiatives and deliverables are executed on time.
Conduct QA checks on artist and label webstores to ensure seamless user experience, accurate merchandising, and functional site operations.
Assist in research and insights gathering to inform digital strategies, partnership opportunities, and emerging trends in eCommerce and fan engagement.
Build and design presentations (in Keynote and Google Slides) for executive updates, performance recaps, and partner communications.
Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce.
Support project timelines and documentation for cross-departmental initiatives, ensuring all stakeholders are aligned.
Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives.
General administrative support including scheduling, document management, and coordination of interdepartmental meetings.

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent