Coordinator, Customer Support

KeHE Distributors • Elkton, FL

93d • $20 - $21

About The Position

KeHE, a natural, organic, specialty and fresh food distributor, is seeking a Customer Support Coordinator to manage customer inquiries, troubleshoot issues, and ensure efficient communication between teams. This role requires in-depth knowledge of products, policies, and systems, allowing the coordinator to handle a range of customer interactions through phone, email, and text with a focus on effective problem-solving and resolution. The position is full-time and offers a pay range of $20.91/Yr. - $21.00/Yr. Benefits are available after 30 days of employment.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• 2+ years of experience in a back office, sales support role.
• Detail-oriented, action-oriented, and possess perseverance and drive for results.
• Organized with ability to have solid planning, and priority setting skills, strong problem-solving skills.
• Ability to establish credibility and to be decisive but be able to recognize and support the organization's preferences and priorities.
• Service oriented, but assertive and/or persuasive.
• Excellent communication skills and ability to get along with diverse groups of people.
• Analytical skills and solid customer service skills are necessary.
• Must be proficient with MS Office with advanced Excel skills.

Responsibilities

• Assess and assign unresolved issues to different teams by communicating the customer's issues effectively.
• Become an expert in ABC Company's properties and policies.
• Engage with customers via phone, email, and text to solve issues and address complaints.
• Work in multiple company systems and tools to ensure partner success.
• Responsible for producing all national promotions and publications including advertising for grocery and natural channels.
• Ensure compliance of orders with cash policies and procedures.
• Complete all aspects of orders and credits from entry to inquiries and research.
• Perform file synchronization between KeHE system and customer to minimize related operational credits.
• Coordinate system entry of national and customer specific promotions assigned.
• Produce vendor, customer, item level, and other ad hoc reporting as assigned.
• Process new items, price change, and promotional paperwork flow to account managers and retailers as assigned.
• Assist customers with inquiries related to transportation related issues.
• Create authorized lists as assigned.
• Help with problem solving and troubleshooting issues.
• Other duties and projects as assigned.

Benefits

• Health/Rx
• Dental
• Vision
• Flexible and health spending accounts (FSA/HSA)
• Supplemental life insurance
• 401(k)
• Paid time off
• Paid sick time
• Short term & long term disability coverage (STD/LTD)
• Employee stock ownership (ESOP)
• Holiday pay for company designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED