Coordinator Customer Support – Frontline
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Customer Support Coordinator (Frontline) is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency. This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role. In this role, you will have the opportunity to: Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Requirements
- High school diploma or GED with 2+ years' experience in Customer Service
- Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions
Nice To Haves
- Associate or Bachelor’s Degree
- Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
- MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience preferred
Responsibilities
- Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
- Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
- Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Benefits
- Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
