Coordinator Customer Support Frontline (French)
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Coordinator, Customer Support (Frontline) at Beckman Coulter Diagnostics is responsible for delivering customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency. You will be part of the Frontline team, reporting to the Supervisor of Customer Support. In this role, you'll assist customers with order placement and inquiries, ensuring timely and accurate responses and resolutions to all requests. You'll also maintain effective communication to support accurate billing and on-time shipments, providing prompt follow-up and feedback for every customer issue. This position is part of Client Services and will be onsite in Brea, CA . The schedule is Monday-Friday, 8:30am - 5:00pm PST. We strive to stay one step ahead of our customers' needs, providing a seamless and world-class experience with every interaction. If you thrive in a fast-paced, customer-focused environment and are eager to contribute to building a world-class Client Services organization, this is the opportunity for you.
Requirements
- High school diploma or GED with 2+ years' experience in Customer Service
- Bilingual (written and verbal communication) in English and French , with strong reasoning and critical-thinking abilities to deliver timely customer resolutions for U.S. and French-Canadian customers
Nice To Haves
- Associate or Bachelor's Degree
- Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
- MS Office Skills - specifically with Outlook and Excel - Pivot Table and V-lookup experience
Responsibilities
- Deliver exceptional customer support to U.S. and French-Canadian customers by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience.
- Maintain clear and proactive communication with English- and French-speaking customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction.
- Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction.
Benefits
- Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
- Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
