Coordinator-Customer Service - Redwolf Clinic

Baptist Corporate • Jonesboro, AR

138d

About The Position

The Coordinator-Customer Service at Redwolf Clinic is responsible for promoting a high level of customer satisfaction during patient interactions. This role requires knowledge of departmental and corporate policies and procedures. The incumbent will maintain accurate and timely billing information, process appointments, and daily reconcile charge and payment entries and bank deposits. The position may require overtime and callback as necessary, and the incumbent will perform other duties as assigned.

Requirements

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency.
• Skill to write legibly and record information accurately as necessary to perform job duties.
• Type 30 wpm, 10 key experience, excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.

Nice To Haves

• Collegiate or medical trade completion.
• Associates Degree.
• Proficient with 10-key.

Responsibilities

• Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collects appropriate fees at the time of service, and assists patients with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree