Coordinator - Customer Service (Order Clerk)

EssilorLuxottica-posted 12 months ago

Full-time • Entry Level

Jackson, MI

Food Services and Drinking Places

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Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

Fully coordinate the ordering, assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
Maintain the customer lists of those accounts participating in these auto-ship mailings.
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
Use Microsoft Office on a regular basis to make spreadsheets, write memos, and communicate with customers and other branches using e-mail.
Able to troubleshoot when confronted with problems or questions from co-workers and/or customers.
Must be cross-trained in all areas of the department and able to fill in for anyone in lieu of vacation or illness.
Write the documentation for all areas of the department.
Sort and deliver mail to inter-department personnel on a rotating basis.
Responsible for mid-day dept. computer back-up on assigned week.
Understand and communicate company policies, procedures, promotions, and contracts in a diplomatic and cordial manner.
Maintain work area in a neat, clean, and organized condition.
Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations.
Maintain confidentiality of all proprietary and HIPAA protected information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
Cooperate with other coworkers and demonstrate a good attitude.
Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced coworkers.
Attend in-house or sponsored training meetings when necessary.
Perform other duties as assigned.

High school diploma, GED or equivalent experience
3+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
Ability to perform all clerical and computer functions in support of the lab operations in addition to support of sales and marketing
Strong verbal and written communication skills
Good organizational skills, orientation to detail and numerical accuracy
Good PC skills including MS Office, Outlook, Word and Excel
Ability to lift/move up to 40 pounds

Optical knowledge will be considered a preferred qualification

Health care
Retirement savings
Paid time off/vacation
Various employee discounts

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Coordinator - Customer Service (Order Clerk)

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