Coordinator Customer Service l Regional- Full Time (Harrahs Atlantic City/CES )

Caesars Entertainment • Atlantic City, NJ

411d

About The Position

The Customer Service Coordinator at Caesars Entertainment is responsible for delivering exceptional customer service to both internal and external guests. This role involves answering calls, addressing inquiries, and ensuring guest satisfaction through effective communication and problem resolution. The Coordinator plays a key role in maintaining positive guest relationships and supporting various hotel operations in the Atlantic City region.

Requirements

• High School diploma or equivalent.
• Casino experience or related customer service experience preferred.
• Strong administrative and organizational skills required.
• Familiarity with social media networks.
• Excellent written and verbal communication skills.
• Ability to maintain a pleasant and professional demeanor at all times.
• Proficient in Microsoft Office applications including Word, Access, and Excel.
• Typing speed of a minimum of 60 words per minute.
• Fluent in English with the ability to read and write.

Nice To Haves

• Experience in a casino environment.
• Additional customer service certifications or training.

Responsibilities

• Demonstrate superior customer service skills and maintain a positive attitude.
• Create an atmosphere of luck and celebrate guest wins.
• Provide fast, flawless service and anticipate guest needs.
• Check for guest satisfaction and resolve service breakdowns effectively.
• Promote Caesars Rewards programs and card membership.
• Answer all external and internal calls for Caesars Entertainment, Atlantic City hotels.
• Assist customers with Front Desk, Housekeeping, Maintenance, and Bell Desk requests.
• Ensure timely and accurate data entry and tracking of guest inquiries and correspondence.
• Sort and distribute correspondence based on type, delegating to department members as needed.
• Draft form letters in response to standardized guest requests or complaints.
• Prepare correspondence and responses for weekly distribution to the property.
• Monitor the effectiveness of database entries continually.
• Provide online responses in customer service through social media networks.
• Support local initiatives to grow the customer email database.
• Maintain familiarity with all Marketing, Food & Beverage, Hotel, and Casino programs.
• Act as a service leader and role model for property service programs.
• Maintain Customer Service files and provide administrative support for special requests.

Benefits

• Competitive salary
• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts on services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees