Coordinator Customer Service lI Regional- Full Time (Harrahs Atlantic City/CES)

Caesars Entertainment • Atlantic City, NJ

86d • $18

About The Position

The Customer Service Coordinator is responsible for providing superior customer service by maintaining a positive attitude and creating an atmosphere of luck and celebration for guests. This role involves answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels, and assisting customers with various requests related to Front Desk, Housekeeping, Maintenance, and Bell Desk services. The Coordinator must ensure timely and accurate data entry of guest inquiries, draft responses to standardized requests, and maintain effective communication through various social media platforms. The position also requires familiarity with marketing and service programs to effectively respond to guest inquiries.

Requirements

• High School diploma or equivalent.
• Casino experience or related customer service experience preferred.
• Strong administrative and organizational skills.
• Familiarity with social media networks.
• Excellent written and verbal communication skills.
• Ability to maintain a pleasant and professional demeanor.
• Proficient in Microsoft Office applications including Word, Access, and Excel.
• Must type a minimum of 60 words per minute.
• Fluent in English with the ability to read and write.

Responsibilities

• Demonstrates superior customer service skills and maintains a positive attitude.
• Greets guests warmly and builds relationships through friendly interactions.
• Anticipates guest needs and provides fast, flawless service.
• Checks for guest satisfaction and resolves service breakdowns.
• Promotes Total Rewards programs and card membership.
• Answers all external and internal calls for the Atlantic City hotels.
• Fields calls and assists customers with various service requests.
• Ensures timely and accurate data entry and tracking of guest inquiries.
• Sorts and distributes correspondence based on type and delegates tasks.
• Drafts form letters in response to standardized guest requests or complaints.
• Prepares correspondence and responses for weekly distribution.
• Monitors the effectiveness of database entries.
• Provides online responses in customer service through social media.
• Supports local initiatives to grow the customer email database.
• Maintains familiarity with all Marketing, Food & Beverage, Hotel, and Casino programs.
• Acts as a service leader and role model for property service programs.
• Maintains Customer Service files.
• Provides administrative support for special requests as needed.

Benefits

• $18.00 per hour

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED