Coordinator, Constituent Information

THE LUTHERAN CHURCH - MISSOURI SYNOD•Kirkwood, MO

50d•Onsite

About The Position

In grateful response to God’s grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church—Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities, and the world. The Mission Advancement unit of the LCMS works closely with Synod’s Communications unit to support the mission and ministry efforts of the Office of National Mission, the Office of International Mission, and Pastoral Education which all report to the Chief Mission Officer. The Chief Mission Officer, on behalf of the President, shall supervise fundraising activity of the national office according to the policies established by the Board of Directors of the Synod. The Member Engagement section of the Mission Advancement unit diligently maintains, manipulates, and pulls data out of the Synod’s Constituent Relationship Management (CRM) system, Blackbaud Enterprise CRM (BBEC). Along with managing the data, the Member Engagement section works with the LCMS Communications unit to send out correspondence to the Church (Mail, email, website, and social media).

Requirements

A minimum of a bachelor’s degree in communications, marketing, business administration or a related field
Ability to assist in managing robust, intricate donor communications plans each year, envisioning how different projects interact or counteract.
Ability to achieve mastery in basic unit functions, including gift entry, database integrity, donor communications.
Ability to remain calm and respond appropriately in stressful situations.
Ability and willingness to interact frequently with constituents in a wide array of emotional states (non-donors/prospective donors, current donors, and other stakeholders)
Ability to seek out efficiency and process improvements.
Has a working knowledge of donor care best practices and the characteristics of a high performing team.
Ability to work well with other staff members and collaborate with other departments.
Possesses a “can do” attitude.
Is flexible, agile, willing, and able to wear a variety of hats.
Upholds commitment to excellent customer (donor) service.

Nice To Haves

Master’s related to nonprofit leadership or business administration is preferred.

Responsibilities

Assists in the planning, scheduling and management of Synod, Inc.’s comprehensive mass marketing and donor engagement strategies.
Maintains an expert-level knowledge of end-to-end CRM system operations (from identifying donor segments, entering gifts and fielding contributor responses, reporting and further donor cultivation).
Maintains daily work processes for the contributor information coordinators within Member Engagement.
Performs list generation processes for mass mailings, e-mailings and calling programs to a variety of audiences — typically annual fund contributors, sustaining contributors, first-time contributors, and congregations.
Collaborates with multiple units and offices (I.e., Synod Communications, Office of the President, etc.), as well as external partners to ensure timely project completion.
Serves as co-administrator of the [email protected] email inbox.
Runs regular reports on mass marketing effort performance.
Tests predictive modeling data every two months prior to donor score refresh.
Coordinates the new donor and lapsed reactivation processes and research.
Maintains all LCMS.org giving pages and a comprehensive list of the pages.
Provides back-up support to each in-unit team and functional area as needed.
Other duties and responsibilities as assigned by the Director of Member Engagement.