COORDINATOR COLLECTION DEVELOPMENT PLAN (CCDP)

Brodart • Williamsport, PA

280d

About The Position

Under the direction of the Manager, Customer Care and Collection Development, this position provides coordination for the FASTips & TIPS plans which deliver customer driven lists and standing order fulfillment of books and materials. Responsible for the setup of customer accounts to ensure that filters and specified search parameters provide accurate and specified data sets to drive customer orders, with ongoing data analysis, testing and research to edit and update lists as necessary. Coordinates the delivery of the output/data lists to the customer pursuant to the prescribed deadlines. Processes customer orders in a timely fashion and provides customer support to ensure that all customer requirements are met, coordinating with other departments for fulfillment of special processing as needed. Maintains databases of customer order details, contacts and distribution lists. Participate in testing efforts for internal and customer-facing software. Assists with other department/division projects and in cross-functional problem-solving teams as directed.

Requirements

• High school diploma and/or GED equivalent.
• Some knowledge of books and publishing preferred.
• Computer proficiency with Microsoft Office Suite Products (Excel, Access) and Internet.
• Ability and willingness to learn company computer systems.
• Ability to prioritize, organize, and meet deadlines.
• Data entry and keyboarding skills with few errors.
• Attention to detail and critical thinking skills.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.

Responsibilities

• Coordinate the FASTips & TIPS plans for customer driven lists and standing order fulfillment.
• Setup customer accounts to ensure accurate data sets for orders.
• Conduct ongoing data analysis, testing, and research to update lists.
• Coordinate delivery of output/data lists to customers by deadlines.
• Process customer orders in a timely manner.
• Provide customer support to meet all requirements.
• Maintain databases of customer order details and distribution lists.
• Participate in testing for internal and customer-facing software.
• Assist with other department projects and cross-functional problem-solving.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED