Coordinator, Client Care & Counseling

Community Health Action of Staten Island • New York, NY

12d • $59,000 - $64,000 • Onsite

About The Position

The Justice Initiatives programs provide comprehensive case management and counseling services for individuals involved with the legal system who present with substance use and/or mental health needs. These programs aim to reduce recidivism and promote recovery by facilitating access to treatment, social support, and community resources through a trauma-informed, strength-based approach.
The Coordinator, Client Care & Counseling, will oversee client care and counseling functions, including both group and individual services, within Justice Initiatives, ensuring high-quality service delivery and integration across multidisciplinary teams. This role includes supervising a small team of case managers and counseling staff, reviewing treatment plans, facilitating case conferences, and supporting crisis intervention. The Coordinator will also conduct assessments, such as biopsychosocial evaluations, and assist clients in connecting to long-term care and essential resources. Services provided are short-term and goal-oriented, designed to stabilize clients and support successful program completion.

Requirements

• Master's degree in social work or Mental Health Counseling (required); licensure (LMSW, LMHC) preferred.
• Minimum 2 years providing mental health and/or substance use counseling; 1-year supervisory experience.
• Knowledge of trauma-informed care and harm reduction models.
• Bilingual (English/Spanish) highly preferred; strong cultural competency and commitment to health equity and social justice.
• Experience collaborating within multidisciplinary teams and fostering an inclusive, respectful work environment.
• Ability to work independently and as part of a team; highly organized, detail-oriented, and able to multitask.
• Excellent verbal and written communication skills, including ability to provide direction and follow through on tasks.

Responsibilities

• Supervise a small team of case managers and counseling staff, offering guidance on treatment planning and execution in coordination with the Senior Director of Justice Initiatives.
• Deliver short-term, strength-based, trauma-informed counseling and crisis intervention to clients as needed.
• Provide coverage and direct client support in the absence of assigned case managers or counseling staff to ensure continuity of care and adherence to program standards.
• Conduct comprehensive assessments, including biopsychosocial evaluations, safety planning, and risk assessments.
• Facilitate case conferences and clinical review meetings to support quality care and compliance with program mandates.
• Coordinate services that integrate substance use treatment, mental health care, and recovery supports participants.
• Ensure accurate and timely documentation for court reporting and program compliance.
• Participate in team and departmental meetings, training, and external provider collaborations.
• Engage in quality assurance and continuous improvement activities to enhance service delivery.
• The Coordinator may occasionally be required to work late evenings or Saturdays to support program events or coordinate with program staff who provide client services
• Other duties that align with leadership needs and support program goals may be required
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.

Benefits

• generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs
• tuition reimbursement and fitness reimbursement after 1 year of employment
• a retirement plan that includes employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees