Coordinator, Children's Department (FT)

Montage International

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Job Description SUMMARY Coordinate and ensure a fun and relaxing atmosphere for guests in year round recreational activities. ESSENTIAL FUNCTIONS A summary of the duties include, although are not limited to: Demonstrate expert knowledge of Deer Valley Ski Resort winter and summer children's programs; Park City mining and ski culture history; basic local knowledge of animals/landscapes of the Uinta and Wasatch mountains including overviews of Southern Utah. Creating personalized family guest interactions; ensuring accuracy of the Children's program process; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met. Capture group & leisure revenue and coordinate activities; including day to day children's programs and special events for holidays, peak leisure guest times, and hotel amenities. Greet guests in a professional manner; inform guests of local mountain conditions, weather, ski trails, lift access points, activities going on and dining option on property and around mountain Design and implement educational/teaching programs that use the natural resources surrounding the resort. Art and craft enrichment programs will be daily activities within Paintbox that challenge the use of children’s imagination. Take incoming telephone calls and note all information of each call and special requests made by guests. Ensure the smooth flow and logistics of both the summer and winter Children's program process. Develop and distribute collateral for Paintbox to all arrivals in the resort. Maintain relationships and communication with past and future guests with pre and post visit correspondence. Coordinate with Guest Reception on the delivery and execution of recreational activities involving families and child specific programming. QUALIFICATIONS High school diploma or equivalent required. Minimum of one years’ experience in customer service. Excellent telephone etiquette. Exceptional guest recovery skills. Enjoy interacting with people in a fast paced environment. Excellent organizational and time management skills. Must possess a positive attitude. Must be willing to participate in a learning environment. Must integrate company values throughout all interactions. Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands PHYSICAL REQUIREMENTS Work tasks are performed indoors and outdoors. There is no effective protection from weather. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 50 lbs frequently. Must be able to bend, stoop, squat and stretch to fulfill ski equipment handling tasks. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy

Requirements

High school diploma or equivalent required.
Minimum of one years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

Responsibilities

Demonstrate expert knowledge of Deer Valley Ski Resort winter and summer children's programs; Park City mining and ski culture history; basic local knowledge of animals/landscapes of the Uinta and Wasatch mountains including overviews of Southern Utah.
Creating personalized family guest interactions; ensuring accuracy of the Children's program process; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met.
Capture group & leisure revenue and coordinate activities; including day to day children's programs and special events for holidays, peak leisure guest times, and hotel amenities.
Greet guests in a professional manner; inform guests of local mountain conditions, weather, ski trails, lift access points, activities going on and dining option on property and around mountain
Design and implement educational/teaching programs that use the natural resources surrounding the resort. Art and craft enrichment programs will be daily activities within Paintbox that challenge the use of children’s imagination.
Take incoming telephone calls and note all information of each call and special requests made by guests.
Ensure the smooth flow and logistics of both the summer and winter Children's program process.
Develop and distribute collateral for Paintbox to all arrivals in the resort.
Maintain relationships and communication with past and future guests with pre and post visit correspondence.
Coordinate with Guest Reception on the delivery and execution of recreational activities involving families and child specific programming.