Casino Promotional Support Coordinator-Remote

Carnival Corporation•Miami, FL

21h•Remote

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience that others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Coordinator, Casino Promotional Support. This is a remote opportunity. This position is responsible for supporting the relevant Casino and Revenue Management teams by providing expertise in relation to the creation, communication, and support of our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail, and other communication channels. This position will be mainly focus on casino promos but support other promo-building efforts. Here is a summary of what Princess is looking for in its Coordinator, Casino Promotional Support. Is this you?

Requirements

High School Diploma/GED
Strong knowledge of the POLAR Reservation System
Must have excellent proofreading skills
Good Excel and Outlook Skills
Excellent interpersonal skills and written communication skills
Attention to detail and organizational skills
Leadership, engagement, collaboration, and other necessary skills
Must be able to adapt to change, be flexible with changing priorities
Team player comfortable forging and maintaining relationships with colleagues in other departments
Quick learner
Professional demeanor, highly proactive with a positive attitude
Work beyond normal business hours may be required occasionally to support business needs, projects, or operational support that may be required outside of normal business hours or on weekends
Ability to self-manage time and tasks
Must be proficient in Microsoft Excel and Microsoft Word
Minimum of 2 years’ related experience
Strong knowledge of the POLAR Reservation System

Responsibilities

Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos.
Gather information from Product Teams (PTs) and Market Planning about how each new promotion and program releases are intended to work, including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT), and limits (CINV).
Oversee testing process to ensure desired outcome is attained before going “live.”
Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve the goals of PTs and minimize Customer Service impacts.
Identify, research, and resolve questions and errors relating to promotions and Polar system data.
Take support calls from Customer Service, Customer Relations, and Group Services as the first line of contact within the department.
Performs other duties as assigned