Hard Rock Digital-posted 3 months ago
Full-time • Mid Level
FL
51-100 employees

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates with a passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? Reporting to the CRM Casino Manager, as a vital member of the promotion and CRM team, you'll help expand Hard Rock Digital's business across multiple jurisdictions. Working hand in hand with the product, marketing, commercial, operations, data and regulatory teams, you will combine your outstanding knowledge of the online gaming customer and experience to play a leading role in driving forward the future growth and direction of the business.

  • Execute customer conversion, retention and reactivation messaging and engagement strategies
  • Coordinate both pre-planned and real-time messaging to align with customer needs and business objectives
  • Handle the day-to-day execution of messaging content to ensure quality and consistency
  • Review and validate all copy and graphic materials for accuracy and quality upon receipt
  • Ensure all marketing and promotional materials are accurately and timely deployed to meet established deadlines
  • 2+ years of experience in CRM in the online gaming or sportsbook industry
  • Proficiency in CRM software (e.g. Braze, Optimove), email marketing platforms, and data analysis tools
  • Strong ability to analyze data, generate insights, and make data-driven decisions
  • Excellent written and verbal communication skills to interact with customers and internal teams
  • Strong project management skills with the ability to manage multiple campaigns and initiatives simultaneously
  • Understanding of customer needs and behaviors to create personalized and impactful CRM strategies
  • Ability to identify issues and implement effective solutions quickly
  • Team Player: Ability to work collaboratively with cross-functional teams to achieve common goals
  • Competitive compensation and comprehensive benefits
  • Hybrid and Remote work
  • Flexible vacation allowance
  • Start up culture backed by a secure, global brand
  • Roster of Uniques
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