Coordinator Call Center Operations

Hilton Grand Vacations • Orlando, FL

1d

About The Position

· Create/maintain reports and presentations, with a high level of comfortability
using MS PowerPoint and Excel (including pivot tables).

· Process all new hire/transfers through IT for new logins, add to IP Table and
to payroll roster; maintain weekly IP Table update for IT that contains all team
members for access deletion, addition and or changes.

· Update and maintain all department announcements; may include updates to TV
displays and electronic bulletin boards; update birthday and anniversary
calendars.

· Schedule appointments, meetings, handle travel arrangements, update and
maintain calendars, check emails, voice mails and answering phones.

· Filing, faxing, copying, distributing mail, expense reports, check requests,
and various other items.

· Order department office supplies, headsets and replacement badges.

· Plan and organize team luncheons, team building events, Shining Star and
Holiday party.

· Compose letters, memos, presentations, and compile/maintain spreadsheets

· Process and track all spiff forms.

· Record and track team member attendance points and other data as needed;
maintain employee electronic files.

· Assist with preparation and tracking of corrective action forms.

· Participate as an active member of the fun committee - planning and
coordinating monthly call center events; plans/executes department decorations
as needed.

· Assist concierge with managing the distribution of leads to avoid
over-contacting guests.

· Fulfilling blue light leads into tour times and distributing for contact.

· Track Show percentage and help identify guests who have no
showed/non-qualified to presentation.

· Maintaining, updating, and distributing spreadsheets and tracking tools for
agent workflows and lead management.

· Supporting the team with special projects such as property moves, oversold
scenarios, or construction-related shifts.

· Assisting with end-of-month operations including submitting check requests,
canceling unconfirmed reservations, and cleaning up guest pipelines.

· Preparing daily and weekly reports to support visibility of team performance
and lead follow-up completion.

· Performing any additional administrative or operational task that helps
support the team’s mission and workload efficiency based on business needs.

Requirements

• High School Diploma
• Proficiency in Microsoft Excel and Word
• Strong communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Excellent multitasking and organizational skills
• Strong attention to detail
• Experience managing manual workflows, reporting, or scheduling logistics
• At least 2 years of experience in a coordinator, administrative, or operations support role
• Ability to handle all matters with confidentiality and discretion

Responsibilities

• Create/maintain reports and presentations
• Process new hires/transfers through IT
• Maintain IP Table updates
• Update department announcements
• Schedule appointments and meetings
• Handle travel arrangements
• Maintain calendars
• Check emails and voicemails
• Answer phones
• Filing, faxing, copying, distributing mail
• Process expense reports and check requests
• Order office supplies, headsets, and badges
• Plan team luncheons and events
• Compose letters, memos, and presentations
• Compile/maintain spreadsheets
• Process and track spiff forms
• Record and track team member attendance
• Maintain employee electronic files
• Assist with corrective action forms
• Participate in the fun committee
• Assist concierge with lead distribution
• Fulfill blue light leads into tour times
• Track Show percentage
• Maintain and distribute spreadsheets for agent workflows
• Support the team with special projects
• Assist with end-of-month operations
• Prepare daily and weekly reports
• Perform additional administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED