Coordinator - Business Services FT (32635)

Goodwill San Antonio • San Antonio, TX

4d • $22 - $25 • Onsite

About The Position

The Business Services Coordinator provides high level administrative, operational, and customer service support to the Business Services and Business Development leadership teams within a nonprofit Business Process Outsourcing (BPO) environment. This role ensures efficient front office operations, supports contract and proposal development activities, coordinates internal communications, and advances mission driven service delivery that creates employment and community impact.

Requirements

• Associate’s degree in Business Administration or related field required; Bachelor’s degree preferred.
• Minimum 5 years of administrative, office management, or business development support experience, preferably in a nonprofit, government contracting, or BPO environment.
• Experience supporting federal, state, or commercial contracts, proposal preparation, or technical documentation strongly preferred.
• Advanced proficiency in Microsoft Office Suite, Adobe PDF tools, and enterprise collaboration platforms (e.g., SharePoint, Asana, CRM or project tracking systems).
• Strong organization, prioritization, and multitasking ability in fast paced environments.
• Excellent written and verbal communication skills with executive level professionalism.
• Attention to detail in document formatting, reporting accuracy, and compliance tracking.
• Customer service mindset aligned with nonprofit mission and community impact.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

• Bachelor’s degree preferred.
• Experience supporting federal, state, or commercial contracts, proposal preparation, or technical documentation strongly preferred.

Responsibilities

• Executive & Operational Support Provide direct administrative support to the Vice President and Business Services Directors to reduce administrative burden and improve operational efficiency.
• Maintain Business Service calendars, coordinate meetings, prepare agendas, track action items, and ensure timely follow up on leadership priorities.
• Prepare professional correspondence, reports, presentations, and executive briefing materials.
• Record and distribute meeting minutes and maintain departmental documentation and reference materials.
• Front Desk & Customer Experience Manage the Business Services front desk, ensuring a welcoming, professional, and service oriented experience for customers, partners, and visitors.
• Serve as liaison between internal departments, visitors, and partners.
• Business Development & Contract Support Assist with formatting and coordination of Requests for Proposals (RFPs), Requests for Information (RFIs), and other procurement responses using approved templates.
• Support development of presentations, capability statements, and reporting used in business development and contract performance.
• Maintain business services reports, scorecard inputs, and executive performance documentation.
• Administrative & Logistical Coordination Process reimbursements, purchase supplies, and coordinate materials, services, and vendor needs.
• Arrange travel, training, conferences, and site visits; develop visit agendas and logistics.
• Maintain organized digital and physical filing systems in compliance with record keeping requirements.
• Mission & Compliance Alignment Support activities that advance the nonprofit mission, including programs that create employment opportunities for individuals with disabilities or barriers to employment.
• Ensure administrative practices align with federal, state, local, and nonprofit compliance standards applicable to BPO and government contracting environments.
• Other Duties as Assigned Perform additional administrative or operational duties as assigned in support of Business Services and organizational growth.

Benefits

• Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and wellbeing benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees