Coordinator Business Health Services Intake

St. Elizabeth Healthcare•Erlanger, KY

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Job Summary: Provide front line patient experience through registrations, selection of patient orders, coordinate request from corporate accounts, and initial billing functions for a unit. Duties including answering the phone, scheduling appointments, selecting patient orders, assess situations for urgency and fast tracking, coordinating appropriate follow up, compiling utilization reports and billing/accounts receivable. Maintain and monitor supplies and equipment for the unit. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

HS Diploma or GED
Strong knowledge of Microsoft Word and Excel
Customer Service Skills
Communication skills
Problem solving skills
1 year of secretarial/receptionist experience

Responsibilities

Organize and perform duties related to processing patients/employees including registering the patient, selecting the proper orders and communicating with the appropriate company representatives.
Assist in accurate and timely compilation or reports.
Prepare all necessary paperwork prior to client visit including questionnaires and basic health questions forms.
Type and file all necessary paperwork.
Update and maintain program documents and forms, patient/client records as prescribed by the hospital and departmental policy to allow functional use by nursing, technical, and medical staff.
Assist in maintaining adequate amounts of supplies in each area and obtain other items as needed from SPD.
Greet clients, answer telephone and schedule appointments while handling difficult situations, to ensure high client satisfaction.
Address patient questions and ensure that all pre-visits are read by appropriate staff, i.e., physician, etc.
Safeguard client confidentiality and anonymity consistent with applicable laws and regulations.
Assess problematic situations and refer to appropriate staff.
Assist corporate clients with service requests in a pleasant, effective manner, including clinical staff and director when appropriate.
Select proper orders within the EMR, provider information to the appropriate corporate contacts related to necessary medical services.
Provide initial assessment of patients to determine urgency in patient throughput.
Process follow up instructions deemed necessary by the physician.
Demonstrate knowledge of patient safety alerts and process information to ensure compliance.
Regularly enter screening information accurately and timely, including patient and physician notifications of results.
Functions as information source for medical, technical and nursing staff, patients, and visitors.
Relays written and verbal communication and responsible for reporting all pertinent observations to the professional and technical staff.
Safeguard client confidentiality and anonymity.
Assist corporate clients with service requests in a pleasant, effective manner, including clinical staff and manager when appropriate.
Participate in peer audits.
Participate/adhere to JCAHO standards.
Participate in continuing education for professional/personal growth.
Participate in staff meetings/huddles.
Participate in performance improvement activities that include positive intra-department and inter-departmental communication.
Demonstrate positive verbal and non-verbal communication skills with customers.
Assist clinical staff in pre-certification, notification and correspondence.
Maintain up-to-date accurate billing system for company contracts and client accounts.
Ensure affiliate contract compliance through charting and billing.
Ensure complete patient record including scanning and attaching documents when necessary.
Performs other duties as assigned.