Coordinator, Business Continuity

San Jacinto•Houston, TX

6d•Onsite

About The Position

Coordinator, Business Continuity - North Campus FUNCTION: The Business Continuity Coordinator (BCC) operationalizes the strategic vision and direction of the Director of Emergency Management and the Strategic Leadership Team (SLT) for the College’s Continuity of Operations Program. This includes translating strategy into actionable, enterprise-wide continuity plans and processes across academic, operational, and business units. Working under the direction of the Director of Emergency Management leads the development, integration, and sustainment of departmental Business Continuity Plans (BCPs) and campus Continuity of Operations Plans (COOPs) within a centralized continuity management system that provides visibility into plans, tasks, dependencies, and progress across the institution. The position ensures that continuity capabilities enable timely, coordinated response and recovery, minimize operational disruption, and support institutional resilience. The BCC manages the lifecycle of the continuity program, including plan development, system integration, training, exercises, and continuous improvement. The role ensures that organizational changes are reflected in plans and systems, and that stakeholders clearly understand their roles, responsibilities, and interdependencies. Additionally, the BCC develops and maintains dashboards, reports, and performance metrics that provide leadership with clear, actionable insights into the College’s state of continuity preparedness, risk posture, and progress on continuity activities during steady-state and incident operations. The Business Continuity Coordinator works under limited supervision, with latitude for the use of initiative and independent judgment, and may provide oversight of office administrative personnel, interns, or work studies. A collaborative approach is desired to enhance our continuity and recovery practices. This position works closely with several departments, including, but not limited to, Safety, Health, Environment, and Risk Management, College Police, Facilities Services, ITS, and Student Services.

Requirements

Intermediate skill level in Microsoft Office - Word, PowerPoint, Excel, and Outlook.
Ability to obtain and maintain a valid Texas driver's license (within 6 months of employment)
Ability to communicate effectively and to maintain good working relationships across the College.
Ability to work with all groups of community college students, faculty, and staff, including those with disabilities.
Ability to act independently and exercise good judgment, as well as the ability to work cross-functionally.
Project management skills, including the ability to plan, organize, & prioritize multiple projects to ensure target dates & goals.
Basic knowledge of the organization and functioning of a higher education organization.
Knowledge of risk assessment, disaster recovery, and hazard mitigation standards.
Bachelor’s degree from an accredited institution with courses in planning, emergency management, business or public administration, or a related field.
Two additional years of full-time qualifying experience above the minimum may be substituted for each year (30 semester hours) of the required education.
Credentials and/or certifications related to business continuity or emergency management or obtained within the first year of employment.
Three years of experience in planning, research, or emergency management work
A graduate degree from an accredited college or university may be substituted for two years of the required experience.
Experience developing, implementing, or managing continuity or operational programs within a centralized software or data management system (e.g., continuity planning platforms, project management systems, or similar tools).
Experience developing reports, dashboards, or performance metrics to support executive decision-making.
Experience coordinating across multiple departments or business units to implement enterprise-wide initiatives.
Associate Business Continuity Professional (ABCP) or FEMA Level I Professional Continuity Practitioner or ability to obtain within 6 months of hire.
Knowledge and understanding of the National Incident Management System (NIMS), Incident Command System (ICS), and four phases of emergency management.
Certificates of completion in FEMA IS-100, IS-200, IS-700, IS-800, G-300, and G-400 or federal/state equivalent.

Nice To Haves

Master’s degree from an accredited institution with courses in planning, emergency management, business or public administration, or a related field
Five years of experience in business continuity, emergency management, or related field
One year of experience as an Incident Commander in the field
Experience with continuity or emergency management software platforms, data systems, or enterprise tools supporting planning, tracking, and reporting. Experience in higher education, healthcare, or similarly complex, multi-unit organizations.
Experience translating strategic direction into operational plans, systems, and measurable outcomes.
Certified Business Continuity Professional (CBCP) certification or FEMA Level II, Master Continuity Practitioner
Certified Emergency Manager (CEM or similar)
FEMA Advanced Professional Series certification
FEMA Professional Development Series certification
DRII, BCI, CBDP, or other relevant certifications

Responsibilities

Lead and operationalize the enterprise Continuity of Operations Program (COOP) in alignment with the strategic direction established by the Director of Emergency Management and the Strategic Leadership Team (SLT), ensuring integration across all academic, operational, and administrative units.
Own the full lifecycle management of the Continuity of Operations Program, including development, implementation, system integration, testing, maintenance, and continuous improvement.
Manage the continuity planning process and create awareness throughout the College.
Serve as the business continuity subject matter expert to leadership, governmental agencies, and other internal/external stakeholders.
Develop and implement appropriate measures to identify risks associated with business processes and associated dependencies within the College’s designated continuity management platform to ensure appropriate risk mitigation strategies are in place.
Create Continuity of Operations Program goals and report against key performance indicators that support continuous program improvement.
Establish training programs to ensure that program participants are aware of their roles and can execute their assigned responsibilities when needed.
Identify, manage, and report inherent and residual continuity risk arising from new and ongoing activities and partner with operational and academic units, Emergency Management, Risk Management, Internal Audit, and Information Technology Services (ITS) to develop and test risk mitigation strategies in alignment with established risk tolerances.
Establish a risk-based Business Continuity Testing Program to build confidence in recovery strategies and ensure the program meets objectives.
Define and prioritize essential functions and associated dependencies that are determined to be critical to achieving corporate objectives.
Confirm business continuity requirements incorporate analysis of state and federal laws and regulations and recommend programs and actions to ensure continued regulatory compliance.
Partner with ITS to confirm and enhance technology recovery capability that aligns with operational demand, best practices, and regulatory guidance.
Evaluate continuity planning initiatives to ensure a risk-based capability that satisfies recovery expectations is in place and tested.
Serve as the system administrator and program owner for the College’s continuity management platform, ensuring the system functions as the centralized “single source of truth” for all continuity plans, tasks, dependencies, and status tracking. Configure, maintain, and optimize system architecture, user access, workflows, and data integrity to support enterprise-wide visibility, accountability, and decision-making. Ensure alignment between system capabilities and program objectives, and drive adoption across all units through training, support, and continuous improvement.
Present program insights, trends, and performance updates to executive leadership and stakeholders, translating complex continuity data into clear, actionable information.
Build and sustain a network of continuity coordinators and stakeholders across the College to support program execution, accountability, and continuous improvement.
Provide leadership and guidance in the event of a disaster or incident in the absence of the Director of Emergency Management for the assigned campus.