The Onyx Group - Coordinator, Billing Operations

Tribe 513•Greenville, SC

3d•Onsite

About The Position

Work alongside manager and/or director of billing to design, implement, and enforce policies and procedures, as well as streamlining effective billing processes. Has multiple direct reports. Position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Requirements

Demonstrates the Tribe/Onyx “Way” in all aspects of their day-to-day responsibilities.
Demonstrates leadership and leads by example by adhering to all The Onyx Group policies and protocols.
Communicates clearly and intentionally with the director and all team members.
Demonstrates availability and flexibility on a daily basis.
Demonstrates the ability to multi-task, work under pressure, think analytically and communicate effectively.
Ability to navigate challenging conversations, resulting in positive outcomes.
Ability to adapt and stretch capabilities and skills to meet the billing needs of a fast growing company.
Actively builds and maintains strong relationships with Leaderships and team members.
Able to work in a collaborative environment.
Adheres to all HIPAA guidelines/regulations.
Strong proficiency with eClinicalWorks.
Experience navigating payer websites.
Experience with one or more of the following applications: Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
Bachelor’s degree in a related field (5 years billing experience in a physician practice in lieu of degree considered).
Minimum 3 years of customer service experience.
Management experience preferred.
Possesses exceptional leadership qualities.

Responsibilities

Oversee, streamline and cast vision for billing/collection processes.
Team scheduling, time and attendance, team development, performance appraisals, including 1:1s.
Attends team and leadership meetings when applicable.
Consistent and open communication with team members and Billing Leadership.
Manages and organizes assigned tasks of direct reports, including assisting with day-to-day tasks as needed.
Participates in and arranges team meetings.
Works collaboratively with peers, patients, families, visitors, clinical team, providers, and team members division wide.
Takes ownership of ensuring the “Tribe Way” is experienced by Tribe513 patients, families, and team members. Promotes an authentic, transparent, and candid work environment.
Ensures billing consistency over all Tribe divisions, and other clients of The Onyx Group.
Assists with managing the billing area within budget.
Coordinates and participates in the interview process for positions in billing.
Prepares and manages new hire onboarding and training.
Helps develop and carry out short term and long term goals for the billing department.