Coordinator, Ballpark Operations (Event Coordinator)

The Seattle Mariners Baseball Club•Seattle, WA

1d•$29•Onsite

About The Position

Job Title:Coordinator, Ballpark Operations Department:Ballpark Operations Reports To:Manager, Ballpark Operations Status:Nonexempt Primary Objective: Responsible for successful management and execution of assigned non-baseball events at T-Mobile Park, ensuring safe, efficient and exceptional experiences for clients, guests and team members. Additionally, this position works closely with the Ballpark Operations team to support the successful management of game day events, as needed. Essential Functions: Manage event execution from confirmation to completion, and serve as central point of communication for both the client and all internal departments. This includes advancing all details, coordinating vendors, managing deliveries, and enforcing timelines. Serve as a client liaison through event planning process; provide excellent customer service, quick thinking and problem solving. Meet with ballpark clients to assist in determining event needs and identify any concerns, and offer creative solutions. This includes conducting facility site visits. Maximize profitability through upselling and efficient planning. Ensures operational requirements as stated in Event Information Portal and Gameday Information Portal are implemented, executed and fulfilled appropriately and correctly as communicated per each document from inception to completion. Coordinate with Internal Departments and Event Staff Managers to generate timely schedules for staff and address any additional special event requirements. Assists with event financial tracking by logging all estimates and invoices. Conducts Event Staff briefing prior to events, as needed Lead and Execute all events in coordination with operations, support staff and any relevant departments and stakeholders. Maintain channels of communication and distribute information. Maintain a commitment to safety standards. Serve as Ballpark representative at events; enforces T-Mobile Park practices and procedures throughout each event. Supports management and execution of baseball events when assigned. Lead with a positive attitude and demonstrate commitment to all Team Members. Manage and teach the operation while holding all Team Members accountable for delivering the Mariners Way to guests and to each other. Support and champion all programs and initiatives of the Mariners Way and maintain a culture where Team Members strive to create exceptional experiences for all guests. Troubleshoot quickly and efficiently to solve Team Member and guest issues. • Makes decisions and takes actions that contribute to exceptional experiences for guests. Will perform other duties as assigned.

Requirements

Bachelor’s degree required. Degree in hospitality, sports management, business administration or related field required, relevant work experience may be considered in lieu of formal education, if approved by management.
A minimum of one (1) year of relevant work experience in events or facilities management in sports or at an entertainment facility required. A minimum of one (1) year experience leading/supervising event staff is preferred.
Strong proficiency with Microsoft Office required. Able to learn new software programs and systems
Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.
Must be able and willing to work irregular hours, including weekends, holidays, games, and special events, including prior to opening of facility to the public and/or through closing of the facility.
Must be able to access all locations in T-Mobile Park including navigating concrete stairwells, ramps and concourses.
Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
Must stand and/or walk on concrete surfaces including stairs at a moderate or fast pace for duration of an event.
Must have functional near and far vision.
Must be able to lift up to 35 lbs.
Repeating motions that may include the wrists, hands and/or fingers. (Computer, keyboard, mouse and telephone, performing clerical functions)

Nice To Haves

A minimum of one (1) year experience leading/supervising event staff is preferred.

Responsibilities

Manage event execution from confirmation to completion, and serve as central point of communication for both the client and all internal departments.
Serve as a client liaison through event planning process; provide excellent customer service, quick thinking and problem solving.
Meet with ballpark clients to assist in determining event needs and identify any concerns, and offer creative solutions.
Maximize profitability through upselling and efficient planning.
Ensures operational requirements as stated in Event Information Portal and Gameday Information Portal are implemented, executed and fulfilled appropriately and correctly as communicated per each document from inception to completion.
Coordinate with Internal Departments and Event Staff Managers to generate timely schedules for staff and address any additional special event requirements.
Assists with event financial tracking by logging all estimates and invoices.
Conducts Event Staff briefing prior to events, as needed
Lead and Execute all events in coordination with operations, support staff and any relevant departments and stakeholders.
Maintain a commitment to safety standards.
Serve as Ballpark representative at events; enforces T-Mobile Park practices and procedures throughout each event.
Supports management and execution of baseball events when assigned.
Lead with a positive attitude and demonstrate commitment to all Team Members.
Support and champion all programs and initiatives of the Mariners Way and maintain a culture where Team Members strive to create exceptional experiences for all guests.
Troubleshoot quickly and efficiently to solve Team Member and guest issues.
Makes decisions and takes actions that contribute to exceptional experiences for guests.
Will perform other duties as assigned.