Coordinator, Assessment

Lifepoint Health • Oklahoma City, OK

6h • Onsite

About The Position

This position assesses the needs of walk-in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process. The role requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Requirements

• Strong customer service and triage skills to manage inquiries and coordinate admissions.
• Strong clinical assessment skills required.
• CPR and de-escalation certification required within 30 days of hire.

Nice To Haves

• High School Diploma or GED preferred.
• Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred.

Responsibilities

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED