Coordinator, Academic Services (19513, 19540, 19570, 19786, and 19827)

Florida Agricultural and Mechanical University•Tallahassee, FL

46d

About The Position

The primary responsibility of the Academic Success Coach is to utilize analytical insights, degree academic planning tools, and various technology tools to deliver consistently high-quality services to FAMU students. The Academic Success Coach builds relationships and listens to undergraduate students as they develop/monitor degree plans and assist with registration and enrolment campaigns; and explains academic policies, procedures, and guidelines and help students navigate the college and university-level administrative processes. Uses the degree audit, academic planner, Civitas, and iRattler to create persistence, progression, and timely graduation pathways; Implements strategies to increase registration and enrollment, timely graduation, and track outcomes; Supports student retention and graduation initiatives; Identifies and helps to resolve barriers that impede academic success; serves as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four and three-year plans, and career and graduate/professional school planning. Responsible for providing students with essential information related to University, College, and program policies, procedures, and resources; Analyzes students' academic and personal issues and refer students to the appropriate campus resources; Completes initial and ongoing training and participate in professional development programs; Achieves established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term; Adheres to the standards developed to enhance the student experience; and meets regularly with students to assess their academic progress and identify areas for improvement. Develops individualized academic success plans for students based on their goals and needs; Assists students in setting academic goals and monitoring their progress toward achieving those goals; Collaborates with faculty members and other campus partners to ensure that students receive comprehensive support and guidance; Participates in training and professional development opportunities to enhance coaching skills and stay abreast of best practices in academic coaching; and performs other duties as assigned.

Requirements

Bachelor's degree in appropriate area of specialization and two years experience; or master's degree in an appropriate area of specialization.

Nice To Haves

Two years experience working in higher education, particularly in academic advising or coaching
Strong communication and interpersonal skills
Ability to work effectively with a diverse student population
Knowledge of academic support services and resources available on campus
Familiarity with student development theory and best practices in academic coaching
Ability to maintain confidentiality and professionalism in all interactions with students
Commitment to promoting student success and retention.

Responsibilities

Utilize analytical insights, degree academic planning tools, and various technology tools to deliver consistently high-quality services to FAMU students.
Build relationships and listens to undergraduate students as they develop/monitor degree plans and assist with registration and enrolment campaigns
Explain academic policies, procedures, and guidelines and help students navigate the college and university-level administrative processes.
Use the degree audit, academic planner, Civitas, and iRattler to create persistence, progression, and timely graduation pathways
Implement strategies to increase registration and enrollment, timely graduation, and track outcomes
Support student retention and graduation initiatives
Identify and helps to resolve barriers that impede academic success
Serve as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four and three-year plans, and career and graduate/professional school planning.
Provide students with essential information related to University, College, and program policies, procedures, and resources
Analyze students' academic and personal issues and refer students to the appropriate campus resources
Complete initial and ongoing training and participate in professional development programs
Achieve established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term
Adhere to the standards developed to enhance the student experience
Meet regularly with students to assess their academic progress and identify areas for improvement.
Develop individualized academic success plans for students based on their goals and needs
Assist students in setting academic goals and monitoring their progress toward achieving those goals
Collaborate with faculty members and other campus partners to ensure that students receive comprehensive support and guidance
Participate in training and professional development opportunities to enhance coaching skills and stay abreast of best practices in academic coaching
Perform other duties as assigned.