Coordinator, AAC & LRC

JCCC•Overland Park, KS

3d•$23 - $30

About The Position

The AAC LRC Tutor Coordinator supports student academic success by managing the daily operations of the tutoring programs in the Academic Achievement Center (AAC) and Language Resource Center (LRC). This position oversees tutor hiring, training, scheduling, and performance management while also serving as a liaison between the AAC/LRC and academic departments. The coordinator provides direct and indirect support to students and assists with program development and outreach. In the absence of the Director, this position helps guide center operations and supports broader academic resource initiatives.

Requirements

Master's Degree
Minimum of 3 years of professional experience in education, tutoring, or academic support services
Experience coordinating and leading team activities
Experience interacting successfully with students, faculty, and staff
Professional and effective communications skills (written and verbal)
Familiarity with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong leadership, coaching, and supervisory skills
Excellent time management and organizational abilities
Ability to manage multiple projects simultaneously and adapt to shifting priorities
Strong critical thinking and creating problem-solving skills
Customer service orientation and ability to resolve student and team concerns professionally
Ability to maintain confidentiality and adhere to FERPA guidelines
Collaborative mindset and ability to work across departments

Nice To Haves

Working knowledge of student support services or tutoring programs in a postsecondary environment
Understanding of the higher education environment
Experience developing workshops, resources, or instructional materials
Familiarity with Learning Management Systems (LMS) and educational technologies

Responsibilities

Hire, onboard, train, and supervise the Tutor I, II, and III employees through regular group and individual training sessions, observations, and performance appraisals.
Review and approve payroll, address disciplinary issues as they arise, and adjust staffing levels as needed.
Manage the daily operations of the tutoring program, including identifying and shifting tutoring needs based on student/faculty requests.
Manage semester-long tutoring assignments, maintain appropriate drop-in and/or by-appointment tutoring coverage, communicate tutor availability with instructors, create and manage tutoring records, and conduct regular evaluations of the tutors and tutoring program.
Serve as a liaison between AAC and LRC and academic departments. Customize tutoring needs per discipline, and represent the AAC, LRC, and larger ARC at campus-wide events (i.e., Cav Kick-Off, Cav Connections, population-specific orientations, and resource fairs).
Support students in achieving educational goals through one-time and/or continued academic coaching sessions and assist with the Academic Alert process as needed.
Refer students to appropriate campus and community resources, work with tutors to manage challenging and contentious student situations, and address student and parent concerns (when authorized) in a confidential and professional manner.
Collaborate with center staff and other departments in the creation and implementation of projects, including developing and maintaining paper handouts/brochures and electronic website center resources.
Deliver content-specific workshops on topics such as Smart Starts or time management techniques. Create online learning materials (i.e., LMS learning modules) and contribute to ARC and campus-wide events.
Maintain accurate and detailed records, adhere to the Family Educational Rights and Privacy Act (FERPA), and keep appropriate faculty/staff updated on student progress and problems.
Promote and market the AAC Tutoring program effectively through written, online, and in-person content.
Assist in the daily operations of the AAC & LRC in the absence of the Director, including handling student concerns, filling in for desk and floor coverage as needed, troubleshooting technical problems (including LMS, software, and hardware problems), and managing contentious or complex situations.
Participate in mandatory and voluntary center and campus training, maintain an awareness of the current local and national higher education climate and content-specific concerns, consult with colleagues at peer institutions on best practices, and attend regional and national conferences as appropriate.
Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.