Coordinator 3, Technical Product Sales Support

Comcast • Pembroke Pines, FL

14h

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for reviewing newly installed Business Service accounts. Proactively contacts customers to review services, billing, and digital first opportunities. Accurately reports and resolves errors found during the review process. Promotes digital first options to all customers and provide expert guidance on what digital first features will benefit them based their needs. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Requirements

• Skills Business
• Communication
• Customer Experience (CX)
• High School Diploma / GED (Required)
• Relevant Work Experience 5-7 Years

Responsibilities

• Meet or exceed set scorecard metrics on productivity and quality.
• Based on customer feedback and to improve the customer experience, identify and submit ideas for potential Net Promoter System (NPS) elevations.
• Connect with new Business Services customers to review billing and account setup.
• Proficient in the use of multiple systems.
• Must be able to work independently, support, and can train on Small and Medium Business & Metro-E.
• Create and run trending and analysis reports to identify business process gaps.
• Provide supervisorial tasks as assigned.
• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED