Coordinator 2, Product Sales Support & Analysis
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About The Position
Comcast is seeking a dedicated individual to facilitate Business Class customer orders from the point of order submission through to installation. This role requires moderate supervision and guidance, with a strong emphasis on accountability for individual results and the overall impact on the team. The successful candidate will be responsible for ensuring a seamless customer experience, managing inquiries, and providing timely resolutions. The position demands a high level of professionalism and effective communication skills, as the individual will interact with both internal and external customers. The core responsibilities include owning the customer experience from start to finish, which involves managing all customer inquiries and ensuring resolutions are provided within 24 to 48 hours. The candidate will utilize various tools such as CIFA/NRSA, ECM, and SalesForce to document customer concerns and track inquiries. Maintaining an average handle time of 5 minutes or less is crucial to maximize call and email resolutions. The role also involves supporting the Florida Region Xfinity Communities leadership team with inquiries, research, audits, and reporting requirements as needed. Employees at all levels are expected to embody Comcast's Operating Principles, prioritizing customer satisfaction and promoting a culture of teamwork and inclusion. The ideal candidate will be an enthusiastic learner and advocate for Comcast's innovative technology and services, actively participating in the Net Promoter System to enhance customer feedback and drive improvements. This position is integral to driving results and growth while respecting and promoting diversity and inclusion within the workplace.
