COORD - HOUSEKEEPING

Hard Rock Hotel and Casino Atlantic City•Atlantic City, NJ

10d

About The Position

Under the direction of the Housekeeping Management, the incumbent ensures the Housekeeping Department functions to established Hard Rock property and brand standards.

Requirements

High School diploma, GED, or equivalent required
Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor
Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must possess the ability to take charge, make improvements and make decisions
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Must possess good knowledge of computers
Must be detail oriented
Must possess excellent time management skills
Must be willing and able to work flexible hours including evenings, weekends
Must be mobile in order to visit guest rooms, storage areas, offices and other spaces
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second- hand smoke and excessive noise.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
Creates a culture of high ethical standards, integrity and service at all times
Personally assists guests, assist management, solicits feedback and adapts internal procedures accordingly
Implements systems that help anticipate the needs of our guests
Seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
Works with direct reports to evaluate progress toward goals
Creates a culture of accountability through quality control metrics for Housekeeping performance
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
Ensures integration and teamwork for the department in a positive environment
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
Assure all safety policies and procedures are followed
Utilize device/HotSOS to place requests for Housemen and other departments
Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
To attend training and meetings as and when required.
To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Other duties as assigned

Benefits

Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs