Coord Application Assoc (Willow Pharmacy)

Saint Elizabeth Medical Center•Crestview Hills, KY

About The Position

Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents and maintains those programs. Competent to work on most phases of applications systems analysis and programming activities, but requires instructions and guidance in other phases. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

Associate degree in field related to Business, Computer Science, or Healthcare and two years or more of Epic certification experience. Associate degree requirement can be waived if the candidate has two or more years of certification and experience supporting the applicable application.
Strong communication and follow-up skills.
Familiarity with processes in clinical or financial departments.
Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer the system to meet the business needs.
Two years of certified Epic experience supporting an Epic or other applicable application.

Responsibilities

Client Interaction: Act as the primary support contact and coordinates all questions and issues that arise for the applications they support. Resolves tickets in a timely fashion and achieves high scores on customer feedback.
Change Control: Establishes and manages change control procedures for the application supported. Prioritize and implement changes requested for the system.
Primary Support: Participate in providing 24 hour coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system.
System Build: Analyze new functionality in software releases to determine whether or how new functionality will be utilized. Coordinate software updates and changes with users. Successfully reviews documentation to understand requirements of the build and to work with vendor as needed to ensure successful implementation of solutions.
Business Relationship: Manage the business relationship with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new system functionality to enhance system performance and the health systems operations. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows to implement new enhancements requested by the business. Maintaining an in-depth knowledge of new functionality and the resources to obtain knowledge about additional functionality which requires detailed study and thorough understanding of the new functions.
Project Participation/Completion: Participates in projects as assigned by manager/director. Works independently to complete work in established timelines. Utilizes project management methodology to assist in developing project tasks and work closely with project manager to resolve issues, remove barriers and avoid delays and surprises.
Internal Procedures: Develop and document internal procedures.
Assist with Training: Assist with the review of training materials for end user training.
Mentoring: Serves as a department resource and mentor.
Performs other duties as assigned.