Coord 3, Technl Prodt Sales Suppt (BSS)

Comcast-posted 8 months ago
$21 - $32/Yr
Full-time
Remote • Saint Paul, MN
Broadcasting and Content Providers
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

  • Ensure order coordination, verification and corrections are completed within defined service level agreements.
  • Work with the senior sales team to ensure customer orders are processed appropriately.
  • Assist with incubating process for new products during the early phases of introduction.
  • Manage strategic accounts.
  • Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
  • Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels.
  • Meet defined scorecard productivity/quality metrics.
  • Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
  • Review contract and validate services with customers to ensure accuracy.
  • Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
  • Navigate through multiple systems to build, track and monitor orders.
  • Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
  • Identify opportunities for improvement and recommend solutions.
  • Provide advanced technical support for multi-location customers.
  • Regular, consistent and punctual attendance.
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Some High School Coursework
  • 5-7 Years of relevant work experience
  • Skills in Communication
  • Customer Experience (CX)
  • Customer Order Management
  • Base pay dependent on job-related, non-discriminatory factors such as experience.
  • Most sales positions are eligible for a Commission under the terms of an applicable plan.
  • Most non-sales positions are eligible for a Bonus.
  • Best-in-class Benefits to eligible employees.
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