COOP E-Store and Taproom Merchandising

About the position

We are currently hiring an E-Store and Taproom Co-Op in Milton, DE. This position is from July-December. This position will be full-time onsite which requires being at the location 5 days per week.

Responsibilities

• Webstore Merchandising: ensures online webstores are merchandised in a manner that aligns with brand strategy while driving engagement and conversion.
• Ensures product listings are active and readily available to customers.
• Maintains the product classification to ensure search filters return all relevant results.
• Pegs photography needs for product listings, inputs request, updates and maintains internal tracker.
• Write copy for product descriptions and promotional pop ups/banners.
• Manages customer service inboxes across all E-Store platforms.
• Responds to customers in a timely manner, resolves order issues, and process returns/exchanges.
• Oversees brand requests for merchandise through communication with internal partners.
• Assists in the development, marketing, and execution of E-store promotional events and collaborations.
• Help track and analyze success of E-store promotional events.
• Purchase Order entry.

Requirements

• Must be a student currently enrolled in a Bachelor's degree program in Marketing, Management, Communication, Digital Marketing, Public Relations or Business Writing.
• Student must be 21 years of age.
• Must be able to commit to a 6 month Co-Op Cycle - July- December.
• Working knowledge of Instagram, Facebook, Excel, Word, and Outlook.
• Excellent customer service, interpersonal and communication skills.
• Ability to be attentive to all aspects of the manufacturing environment while working.
• Professional attitude and demeanor.
• Must be self-motivated and proactive.
• Ability to work independently and as part of a team.
• Ability to lift at least 35 lbs.

Nice-to-haves

• Customer service experience highly recommended.

Benefits

• Hands-on training in the office and at its breweries.
• Weekly lunch and learns with leaders to gain insight into different parts of the business.
• Skill building sessions.
• Weekly 1-on-1 check-ins with their manager.
• Final presentation to business leaders at the end of each cohort.