Cook - Harbor Yards Food Hall

Pyramid Global Hospitality•Charlotte Harbor, FL

About The Position

The Cook is responsible for maintaining product quality and consistency, preparation levels and execution of menu items in accordance with hotel standards. The cook is responsible for their station preparation and execution, as well as assisting other areas when needed. This role prepares food for meal service to order, candidate must possess a thorough understanding of various cooking methods, ingredients, equipment, and procedures. The ideal candidate will accomplish their tasks by managing their time appropriately, being a team player, working quickly and accurately, while providing support to the culinary team, ending in a positive guest experience. This position reports directly to departmental Lead Cooks, Sous Chefs and Chef de Cuisine. All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures.

Requirements

High School Diploma or equivalent, Culinary degree or certificate is appreciated.
Minimum of 3-5 years work experience in a cook position in a high volume restaurant atmosphere.
Proven experience as a line cook
Food handler certification by state recognized agency
Combination of education and experience will be considered
Intermediate level knife skills utilized on a daily basis.
Intermediate understanding of various cooking methods, ingredients, equipment, and procedures
Ability to undertake intermediate culinary duties including: grilling, sautéing, roasting, braising, frying, sauce preparation, and short order cooking.
Knowledge of intermediate cooking techniques.
Basic understanding of meat/seafood fabrication.
Ability to read a recipe and execute upon it consistently and quickly.
Advanced knowledge of food safety procedures and guidelines.
Able to execute opening and closing procedures.
Ability to work one to two (or more) stations on a cook line.
Knowledge of classic cooking techniques and dishes.
Practical knowledge of timing between stations.
Practical experience for base sauces from different cuisines.
Ability to work varied shifts, including weekends and holidays
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Professional appearance and demeanor

Responsibilities

Reliable and dependable attendance is required
Maintains a positive attitude, especially under high pressure.
Works a station (or multiple) preparing meals to desired quality and presentation.
Maintain a quality standard as set by the hotel brand.
Assist the team towards achieving exceptional guest service.
Ability to produce high quality meals in an efficient and safe manner.
Maintain preparation levels cleanly, proficiently, and safely, to obtain a seamless execution.
Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
Stay abreast of property goals to support the culinary division.
Continue to learn and be on the forefront of new technology for the hotel industry
Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seeks feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a team belief that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
Perform other functions as needed