COO Operating Model and Artificial Intelligence - AI and Automation Re-engineering Process Director

Citi-posted about 6 hours ago
Full-time • Mid Level
Tampa, FL
5,001-10,000 employees
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Develop AI and Tech Automation enablement framework and methodology Identify and maintain AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases Establish and monitor targets for client, employees, control and efficiency metrics from AI & Tech Automation opportunities and adoption Develop roadmap for AI & Tech automation Upskill AI awareness and literacy across COO Work with MRM to increase approval speed and break down barriers Develops compelling executive presentations to persuade decision-makers and develops and shares best practices and lessons learned across the enterprise. Help lead the AI community within COO, inclusive of AI Accelerators. Drive culture of ideation and feedback among the community to ensure impact-focused execution. Note, will be an individual contributor role initially, but could grow into a people manager role

  • Develop AI and Tech Automation enablement framework and methodology
  • Identify and maintain AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases
  • Establish and monitor targets for client, employees, control and efficiency metrics from AI & Tech Automation opportunities and adoption
  • Develop roadmap for AI & Tech automation
  • Upskill AI awareness and literacy across COO
  • Work with MRM to increase approval speed and break down barriers
  • Develops compelling executive presentations to persuade decision-makers and develops and shares best practices and lessons learned across the enterprise.
  • Help lead the AI community within COO, inclusive of AI Accelerators.
  • Drive culture of ideation and feedback among the community to ensure impact-focused execution.
  • Bachelor's degree in business / finance / engineering (or a related discipline)
  • 15+ years of relevant experience in Banking, Financial Services
  • Demonstrates consistent track record of having worked as a Product Manager, Program Manager and Process Re-engineering Manager while working on large, strategic Business Transformation cross-functional projects
  • Broad and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering.
  • People management skills.
  • High level of discretion and judgment in the application of reengineering principles.
  • Strong understanding of Artificial Intelligence (AI) concepts and Technology Patterns
  • Strategic and analytical thinker who is detail-oriented and can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive others to execute on those plans
  • Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and various lines of defense to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.
  • Strong written and verbal communication skills and able to take complex information and communicate simply and effectively with stakeholders across various levels of seniority and expertise
  • Ability to lead and motivate diverse teams in multiple locations, including senior managers.
  • High potential employee with focus on delivery.
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